Solutions Engineer - AI Lab

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 7,000 Of Them. If You Join Our Team, You’ll Enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary The Solutions Engineer for the AI Lab will support the development, evaluation, and delivery of AI-focused infrastructure and platform solutions across Advanced Growth Technologies. This role serves as a technical resource for AI solutions, helping translate customer and business requirements into validated architectures, infrastructure designs, Bills of Materials (BOMs), and deployment recommendations.

This position partners closely with AI Lab leadership, Solutions Architects, sales teams, engineering, and technology partners to support solution development, technical validation, customer engagements, and presales activities. The role is focused on executing and enabling AI Lab solutions through technical expertise, solution configuration, technical demonstrations, and customer-facing support.

Role Description Solution Development & Validation

• Design and validate AI infrastructure solutions that align with customer use cases, AI Lab offerings, partner technologies, and business requirements.
• Utilize OEM and partner reference architectures to recommend scalable, performant, and cost-effective AI platforms.

Customer & Technical Engagement

• Participate in customer discovery sessions, workshops, and technical consultations to assess requirements and recommend AI infrastructure solutions.
• Act as a technical advisor throughout the presales lifecycle, helping customers understand solution capabilities, deployment considerations, and expected outcomes.

Configuration & BOM Development

• Develop detailed infrastructure configurations including servers, GPUs, networking, storage, power, cooling, and rack requirements.
• Create and maintain accurate Bills of Materials (BOMs), sizing recommendations, and technical solution documentation.

Proof of Concept & Demonstrations

• Support and deliver technical demonstrations, solution walkthroughs, proofs of concept (POCs), and platform validation activities for customers and internal stakeholders.
• Assist with testing and validating AI infrastructure designs to ensure readiness for customer deployment.

Cross-Functional Collaboration

• Partner with AI Lab leadership, Solutions Architects, Sales, Engineering, Product Management, and Partner teams to support solution development and customer opportunities.
• Collaborate with account teams to align technical recommendations with customer business objectives and desired outcomes.

Partner & Technology Alignment

• Work closely with NVIDIA, OEM partners, cloud providers, and technology vendors to stay current on product roadmaps, certifications, and emerging AI technologies.
• Support evaluation of AI platforms, infrastructure components, and solution patterns for customer and AI Lab use cases.

Technical Enablement

• Assist in developing technical enablement materials, solution documentation, playbooks, and training content for internal sales and engineering teams.
• Help educate SHI teams on AI infrastructure trends, technologies, and best practices.

Pipeline & Opportunity Support

• Support opportunity qualification, solution scoping, technical proposal development, and responses to RFPs, RFIs, and customer technical inquiries.
• Assist account teams in identifying opportunities across AI, Data Center, Cloud, Network, Security, and Services solution areas.

Behaviors and Competencies

• Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication: Can effecti…