Executive Assistant

Looking for a highly motivated, process driven & highly organized Client Care/Operations

Manager responsible for managing everyday duties of a top (& growing) real estate team.

Client Care & sales skills are a must! Knowledge if California Residential & Commerical Buyer & Listing Contracts also a MUST! Manager must also have social media & technology skills (working with basic programs/creating with spreadsheets)

This role requires skilled multi-tasking and the ability to

wear several hats in order to handle all administrative aspects of a real estate business. You are

comfortable working in a busy environment, prioritizing many daily tasks, and delivering an

exceptional customer experience!

As Client Care/Operations Manager you are responsible for managing positive relationships

with our clients while supervising current listings & escrows from contract to close. This

position requires a well-organized, service-minded individual with good interpersonal skills and

attention to detail. In this role, you will carry the clients from the beginning of a sale to the close

of escrow. This includes handling paperwork, scheduling appointments, coordinating

communication between all parties and team members, and catering to clients need to assure a

positive experience. Selling a home is personal and emotional, so the service professional/agent

must be proactive, diligent & patient at the same time.

Administrative duties:

• Answer incoming calls & send response e-mails

• Prepare documents, agreements, & disclosure including counters & request of repairs

• Maintain & manage client database (CRM-Compass)

• Produce listing marketing materials & assist with social media listing campaigns

• Assist with showings, open/broker events, scheduling inspections, signings, appraisals,

and service provider appointments

• Create action plans for each prospective buyer & seller

• Social media posting (be familiar with marketing Apps like Canva; Facebook; Instagram;

LinkedIn; Google)

• Daily & weekly updates to Team Lead, Angelo Fierro.

Prospecting

• Routine scheduled calls to past clients in database, sphere of influence, & new listings

• Service inbound calls

• Co-Ordinate with marketing re: marketing for mailers; Just Listed, Just Sold, Coming Soon

• Attend networking events

• Hold open houses (only when needed)

• E-mail database with new information as a way to check in

• Communicate with leads via social media or text messaging

Client Care:

• Respond to new leads in a timely manner

• Follow CRM touch program to check in with past clients

• Follow up with previous client’s questions to ensure their requests are being taken care

of by third party vendors

Send weekly progress reports to sellers on how their listing is performing online &

providing them copies of ads run that week

• Prepare CMA’s for past & existing clients & hot seller leads. Keeping them updated with

a quarterly CMA as well.

• Once in escrow, send update e-mails to clients on a weekly basis in accordance with the

agreement keeping them informed as to what to expect next

• Check in with clients after close of escrow to see how they are acclimating to their new

home & to see if there is anything we can do for them.

Listing Coordination:

• Manage all aspects of sellers transactions from first contact to purchase agreement

• Prepare Listing Presentation; Press Packet; Listing Agreement including required

disclosures

• Upload listing into the MLS

• Schedule photography

• Schedule stagers if needed

• Execute marketing launch (brochures, e-blasts, submitting info to marketing

department)

• Coordinate sign installations & lockboxes

• Coordinate showings & obtain feedback

• Keep detailed Exclusion list for all prospective buyers who see listing as a result of our marketing efforts