Technical Writer

Job ID: 16505

Business Unit: Metro-North Railroad

Location: Croton-on-the-Hudson, NY, United States

Regular/Temporary: Regular

Department: Quality Control - Harmon

Date Posted: Jul 9, 2026

Description

Job Title: Technical Writer

Department: Maintenance of Equipment

MTA Agency: Metro-North Railroad

Primary Location(s): Croton Harmon, NY

Salary Range: $92,632-$100,950.87

Regulated/Safety Sensitive: Non-DOT/non-regulated Safety Sensitive

Union Affiliation: n/a

Closing Date (if applicable): Until Filled

Shift (if applicable): Any

Title 55-a (yes or no): n/a

Other: Yes,Telework eligible

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Position Objective:

The Technical Writer writes, reviews, and edits Maintenance of Equipment (M of E) department documentation and assists in the development of document control initiatives within the department. The individual will be responsible for reviewing and processing documentation in accordance with document control policies and procedures.

Responsibilities:

• Perform all the responsibilities of a technical writer to include reviewing, editing, publishing and/or developing all relevant M of E documents (e.g. Technical Instructions, Notices, Alerts, Modifications Forms, Technical Scopes of Work and Specifications). Ensuring documentation reflects procedures performed in shops, yards and on equipment, including running repair, scheduled inspections, heavy overhaul and yard servicing. Ensures documentation is compliant with document control policies and procedures, current equipment, new equipment including PTC.
• Consult with subject matter experts to document and clarify relevant subject matter material and ensure material is presented for appropriate target audiences. Work directly with suppliers and external partners to ensure documentation reflects correct technical requirements and is tailored to appropriate target audiences.
• Assist in developing departmental standards and procedures including templates, process guides, internal style guides and process flows. Contribute to continuous improvement of documentation processes across shop, yard and equipment maintenance operations.
• Assist in maintaining all maintenance tasks performed at all levels of railcar and locomotive maintenance to provide shop forces with timely and accurate procedures for performing maintenance. Provide shop and yard forces with timely, accurate and accessible procedures to support safe and efficient maintenance activities on all equipment types.
• Continuously update printed and electronic format the Association of American Railroads (AAR) publications with AAR-issued circulars to maintain currency. Update records to reflect changes to regulatory requirements and industry standards.
• Ensure digital documentation is organized, searchable and accessible to shop, yard and field personnel.
• Support Mechanical operations across all shop and yard locations, including Harmon, North White Plains, and New Haven, as assigned. Position may be required to work various shifts and locations assigned to support operation 24 hours/day, 7 days a week. Will be on call and respond to emergencies as required.

Required Qualifications:

Required Knowledge/Skills/Abilities:

• Ability to read and interpret engineering documentation (e.g. blueprints, drawings and schematics).
• Strong knowledge of document control systems, content management systems or other source control tools.
• Strong knowledge of Microsoft Access.
• Strong knowledge of Microsoft Office (Outlook, PowerPoint, Excel, Word, and Visio) and/or comparable applications.
• Strong knowledge of Adobe Acrobat Professional.
• Familiarity with structured authoring and XML.
• Familiar with Flesch-Kincaid Reading Grade Level techniques.
• Familiarity with Illustrated Parts Catalogues (IPC). -…