Customer Service Representative

Be the friendly voice that keeps our customers comfortable.

Ambience Air is proud to be the largest family-owned and operated air conditioning company in Perth. Specialising in ducted residential systems, we are experiencing rapid growth driven by our commitment to quality workmanship, exceptional customer care, and a genuinely supportive team environment.

We are looking for a warm, highly organised Customer Service Representative to be the essential first point of contact for our valued customers. You will play a vital role in ensuring people stay comfortable, managing their enquiries from start to finish, and actively upholding our reputation.

What you will be doing

• Being the reassuring first point of contact for our customers, delivering friendly, knowledgeable, and professional support that creates a positive experience from the very first conversation.

• Guiding customers through their after-sales journey by coordinating service requests from initial enquiry through to successful resolution, ensuring they remain informed every step of the way.

• Assisting customers with simple troubleshooting and system guidance over the phone, helping them restore comfort quickly while avoiding unnecessary service visits where appropriate.

• Coordinating warranty and aftercare services to ensure every customer receives timely, efficient, and seamless support.

• Building long-term customer relationships by consistently delivering an outstanding service experience that strengthens trust in our brand and encourages repeat business and referrals.

• Identifying trends and customer feedback to help improve our products, processes, and overall customer experience, ensuring we continue to raise the standard of service we provide.

• Working closely with our Service, Installation, Sales, and Warranty teams to ensure every customer receives a seamless and positive experience throughout their journey with Ambience Air.

• Taking pride in helping customers enjoy the comfort and reliability of their air conditioning system, knowing your support plays a vital role in protecting our reputation and customer loyalty.

What you will bring

• A naturally warm, calm phone manner combined with a genuine problem-solving instinct.

• Strong organisational skills and a comfortable aptitude for navigating digital systems.

• Previous customer service experience, with a background in trades or the service industry considered a strong advantage.

What is in it for you

• A highly competitive salary, negotiable based on your experience.

• Seasonal bonus rewards and engaging regular team-building activities.

• The opportunity to accrue up to an extra week of annual leave each year.

• Birthday celebrations and rewarding end-of-month team incentives.

• Access to modern management systems and leadership that genuinely supports your growth.

• Convenient onsite parking.

• A fantastic, energetic team dynamic complete with daily office banter.