Network Operations Center (NOC) Lead

Job Title: Network Operations Center (NOC) Lead Offshore Support

Location: Hyderabad (Offshore Center) + On call
Shift: 24/7 Rotational Shifts (Including Nights/Weekends)
Certifications Required: CompTIA Network, ITIL v3/v4

Experience: 8+ years in NOC/IT operations, with 3+ years in leadership

Key Responsibilities:

1. Team Leadership & Supervision:

• Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management.
• Mentor engineers, conduct training, and ensure adherence to SLAs.

1. Incident & Problem Management:

• Act as escalation point for critical outages (P1/P2 incidents).
• Coordinate with onshore teams/vendors for RCA and resolution.

1. Process Compliance:

• Enforce ITIL-based workflows (Incident, Change, Problem Mgmt.).
• Ensure compliance with CompTIA security/network standards.

1. Reporting & Metrics:

• Generate daily/weekly reports on uptime, MTTR, and incident trends.
• Drive continuous improvement in NOC operations.

Skills & Qualifications:

• Technical:

• Expertise in network monitoring tools (SolarWinds, Nagios, PRTG).

• Strong knowledge of TCP/IP, VPN, Firewalls, and cloud networks (AWS/Azure).

• Soft Skills:

• Excellent communication (English fluency for global stakeholders).
• Decision-making under pressure.