ServiceNow Developer — ITSM / Integrations

Job Summary

We are looking for an experienced ServiceNow Developer to support ongoing ServiceNow ITSM development, enhancement, integration, and platform support work. The ideal candidate will have 5–6 years of hands-on ServiceNow experience, with strong technical knowledge of ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and CMDB-related processes.

This is a remote UK-based contract role, operating Inside IR35, with a day rate of up to £560 per day. The candidate must be currently residing in the UK and must have the legal right to work in the UK without sponsorship, such as UK citizenship or Indefinite Leave to Remain (ILR).

ServiceNow certifications are preferred but not mandatory. Strong practical knowledge and hands-on implementation experience are essential.

Key Responsibilities

The ServiceNow Developer will be responsible for designing, developing, configuring, and supporting ServiceNow ITSM solutions across core platform modules.

Responsibilities include:

• Configure, enhance, and support ServiceNow ITSM modules, including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog
• Knowledge Management
• Configuration Management / CMDB
• Develop and maintain business rules, client scripts, UI policies, script includes, scheduled jobs, ACLs, notifications, and workflows
• Build and enhance Service Catalog items, record producers, variables, variable sets, catalog client scripts, and catalog UI policies
• Support Flow Designer, Workflow Editor, IntegrationHub, and automation-based solutions
• Work on integrations between ServiceNow and third-party tools such as:
• SCCM / Microsoft Endpoint Configuration Manager
• LANDesk / Ivanti
• Monitoring tools
• Asset discovery tools
• External REST/SOAP-based systems
• Develop and troubleshoot REST APIs, SOAP APIs, scripted REST APIs, import sets, transform maps, data sources, and scheduled imports
• Support CMDB data ingestion, reconciliation, and integration-related troubleshooting
• Configure forms, lists, tables, fields, dictionary entries, UI actions, related lists, and platform views
• Create and maintain reports, dashboards, performance analytics indicators, and operational views
• Troubleshoot production issues, defects, integration failures, access issues, and platform configuration problems
• Work with business analysts, process owners, architects, and stakeholders to translate requirements into ServiceNow technical solutions
• Support testing activities, including unit testing, system testing, UAT, defect resolution, and deployment preparation
• Follow ServiceNow development best practices, governance standards, update set management, and release procedures

Required Skills and Experience

The successful candidate should have:

• 5–6 years of hands-on ServiceNow development experience
• Strong experience with ServiceNow ITSM
• Strong technical understanding of:
• Incident Management
• Problem Management
• Change Management
• Request Fulfilment
• Service Catalog
• CMDB
• Knowledge Management
• Strong ServiceNow scripting experience using:
• JavaScript
• GlideRecord
• GlideAjax
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• ACLs
• Experience with Flow Designer, workflows, approvals, notifications, SLAs, assignment rules, and automation logic
• Experience with Service Catalog development, including catalog items, record producers, variables, variable sets, and catalog workflows
• Experience with ServiceNow integrations using:
• REST API
• SOAP API
• Scripted REST APIs
• Import Sets
• Transform Maps
• MID Server
• IntegrationHub
• Experience integrating ServiceNow ITSM with external platforms such as SCCM, LANDesk / Ivanti, discovery tools, monitoring tools, or endpoint management platforms
• Good understanding of CMDB, CI relationships, data imports, data quality, and reconciliation concepts
• Experience working with update sets, application scope, platform configuration, and deployment processes
• Strong troubleshooting, debugging, and root cause analysis skills
• Ability to work independently in a remote contract environment
• Strong communication skills and ability to work with both technical and non-technical stakeholders

Preferred Skills

The following are mandatory:

• Experience with CMDB, **D…