Lead Product Designer (Care Access Network)

• At Zocdoc, we are building products that help people access care more easily and help partners deliver better scheduling experiences at scale
• As a Lead Product Designer on Care Access Network, you will shape partner-facing experiences that help healthcare organizations understand what is possible with Zocdoc and imagine new ways we can work together
• You will bring product design, storytelling, and rapid prototyping together to create compelling visions of future partnership opportunities across dashboards, workflows, reporting, concepts, and tailored experiences
• This is a lead-level individual contributor role for a designer who can move fluidly between strategy, craft, systems thinking, and hands-on making
• You will work in a highly consultative environment, using design as a superpower to help prospective and existing partners see around corners, align on opportunity, and build confidence in where the business relationship can go next
• You will also help define how design works in a more AI-native product development model, using modern tools and working prototypes to accelerate learning and increase leverage
• Leading end-to-end design across Care Access Network partner experiences, including dashboards, workflows, reporting, and supporting surfaces that help partners and developers understand performance and opportunity
• Creating rapid prototypes that explore new scheduling experiences, partnership concepts, and future-facing ideas that help strategic partners and internal teams learn quickly
• Developing polished concepts and tailored design narratives that reflect partner brands, business goals, and operational realities to support product strategy and commercial conversations
• Using design to help prospective and existing partners imagine the future of a deeper relationship with Zocdoc, including new ways our platform can support their growth
• Shaping visually rich reporting and storytelling experiences that make trends, progress, and next steps easier for partners to understand and act on
• Contributing to new partner-facing experiences tied to emerging initiatives, including exploratory concepts, landing-page-adjacent surfaces, and flows that help communicate the value of our evolving platform
• Using prototypes, systems thinking, and strong communication to align Product, Engineering, Business Development, and go-to-market partners around a shared direction
• Mentoring other designers and helping raise the quality and effectiveness of design across multiple workstreams

Benefits

• 100% paid employee health benefit options
• Vacation and parental leave packages
• Lunch and snacks on us (in-office)
• Cell phone reimbursement
• Corporate wellness programs with Headspace and Peloton
• Employer funded 401(k) match- A track record of using prototypes and artifacts to clarify product vision, influence roadmaps, and help external or internal stakeholders imagine future possibilities
• Experience mentoring peers and raising the quality bar beyond your own direct work
• A strong consultative mindset, with experience working across multiple companies, clients, or partner stakeholders and using design to support strategic conversations
• Comfort operating in ambiguity, connecting dots across related workstreams, and bringing clarity to complex problems with multiple stakeholders
• Curiosity about AI-assisted workflows and openness to working in code-enabled design environments when it helps the team learn or move faster
• Strong visual, interaction, and systems design craft, with the ability to move between polished execution and exploratory concepting
• Meaningful experience leading end-to-end product design for complex or ambiguous problem spaces, ideally across B2B products, platforms, service environments, or consultative client engagements
• Influential with cross-functional partners through strong storytelling, clear artifacts, and a high degree of ownership
• Personally motivated by turning ambiguous opportunities into clear, compelling product direction across multiple surfaces and stakeholders
• Energized by working with many different partner contexts and translating business needs into persuasive product stories, prototypes, and concepts
• Curious about AI-native product development and eager to use emerging tools to increase speed and quality without lowering the craft bar
• Comfortable operating in consultative, commercial, or pitch-oriented environments where design helps move convers…