Senior Backend Platform Developer (Contact Center Systems)

• We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems
• This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience
• The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality
• Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns
• Secure APIs and integrations across internal systems, customer data, and third-party platforms
• Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap
• Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging
• Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility
• Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale
• This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate

Benefits

• Parental leave
• Commuter benefits
• Healthcare
• Flexible Vacation
• Health and Wellness
• Fuel for Connection
• Pet Friendly
• IATAN (travel-related discounts)
• 401k (retirement plan)
• Connectivity Allowance
• Learning & Development- Strong API design, system architecture, integration, debugging, and asynchronous systems experience
• Hands-on experience with AWS Lambda or similar cloud/serverless architecture
• Experience with logging, monitoring, search, data pipelines, or production observability
• Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration
• Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions
• 5+ years of backend software engineering experience, ideally with Node.js or TypeScript
• Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting
• Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya
• Experience in contact center, telephony, customer support, or workflow automation environments
• Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling
• Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows