Retail Business Analyst With AI

Role Summary

Experienced Business Analyst with strong retail domain knowledge to drive requirements, process improvement, and solution design for digital transformation, data platforms, analytics, and AI initiatives. Bridges retail business stakeholders and technical teams to deliver measurable outcomes in omnichannel, merchandising, inventory, pricing, and customer experience.

Key Responsibilities

Partner with retail stakeholders (Merchandising, Supply Chain, Marketing, E-commerce, Stores, Finance) to capture business needs, pain points, and opportunities.

Elicit, analyze, document, and prioritize requirements using workshops, user stories, process maps, and structured templates.

Analyze current-state processes, identify gaps, and design optimized future-state solutions with clear KPIs and business rules.

Translate requirements into specifications for retail systems (POS, ERP, WMS, OMS, CRM) and data/analytics/AI solutions (forecasting, personalization, dynamic pricing, inventory optimization).

Collaborate with Data Engineers, Architects, and Developers to ensure solutions deliver business value and ROI.

Support Agile delivery — backlog grooming, user stories, acceptance criteria, UAT coordination, and change management.

Create data-driven insights, validate requirements, and measure post-implementation impact.

Must-Have

5+ years BA experience with **minimum 3 years in Retail / CPG / E-commerce**.

Proven delivery of transformation projects in retail operations, merchandising, supply chain, or customer experience.

Strong stakeholder management, facilitation, and documentation skills.

Experience in Agile/hybrid environments (Jira, Confluence, etc.).

Bachelor’s degree in Business, Information Systems, or related field.