Senior AI Enablement & Adoption Analyst

The Senior AI Enablement + Adoption Analyst will serve as a bridge between strategy and execution, playing a critical role in driving the successful deployment, configuration, training, support and adoption of artificial intelligence solutions across the Firm. This role will focus primarily on generative AI platforms and applications, while also supporting other AI capabilities, including search, document classification, term and fact extraction and advanced analytics.

The position will work closely with lawyers, practice groups, knowledge professionals, IT, the Office of the General Counsel, Information Governance and other business teams to ensure AI tools are promoted, configured and adopted in practical, effective and responsible ways. This role will require a mix of technical fluency, business focus, customer service, project management and the ability to map platform capabilities to legal and business needs.

The Senior AI Enablement + Adoption Analyst will independently lead defined workstreams, support cross-functional implementation efforts, develop training and adoption approaches and help translate user feedback into practical improvements to the Firm’s AI solutions. In particular, the role will proactively engage with frequent and advanced users to understand what is working, what is not and where opportunities exist to improve the user experience, inform internal development priorities and shape practical asks of external vendors.

Essential Job Duties & Responsibilities

• Lead and own complex AI enablement and adoption workstreams from concept and pilot stages into practical, scalable solutions for lawyers and business professionals across the Firm.
• Drive the execution of the Firm’s AI outreach, engagement and adoption plans in coordination with Knowledge & Innovation, Legal Talent, IT, the Office of the General Counsel, Information Governance, Client Development and Engagement and other relevant functions.
• Develop and maintain deep subject matter expertise of the Firm’s AI platforms, related workflows and user needs, serving as a go-to resource and trusted authority on tool capabilities, configurations and best practices.
• Conduct outreach to active and advanced users of the Firm’s AI tools to understand what is working well, where friction points remain and what enhancements may improve user experience and adoption.
• Gather, clarify and prioritize user feedback, usage trends and emerging AI use cases, and translate those insights into practical recommendations for platform configuration, internal development priorities, training improvements and vendor discussions.
• Lead the review and evaluation of new AI applications, features and service offerings for functional viability and fit with Firm needs.
• Direct and coordinate with project managers, data scientists, software developers, data engineers, knowledge management lawyers, practice solutions professionals and other teams to move concepts into workable solutions.
• Develop and maintain user-facing training materials, reference guides and best practices for Firm AI tools, as well as internal documentation and processes to support consistent knowledge sharing and operational efficiency across the team
• Deliver trainings, walkthroughs, office hours and other enablement sessions on the effective and responsible use of Firm AI solutions, tailoring content and approach to diverse audience levels.
• Provide ongoing functional support to users, respond to requests for assistance and help resolve more complex issues through coordination with internal teams and external vendors, as appropriate.
• Oversee pilot programs, phased rollouts and post-launch adoption efforts by collecting feedback, identifying issues and recommending improvements.
• Develop and refine communication, onboarding and change-management approaches to encourage adoption and sustained use across different user groups.
• Help determine, track and analyze key performance indicators and other metrics relating to platform adoption, engagement, user satisfaction and impact, and report insights and recommendations to leadership.
• Partner with external vendors to track, evaluate and manage product feature releases, coordinate internal testing and readiness efforts and ensure new capabilities are effectively communicated and deployed across the Firm.
• Work closely with the Office of the General Counsel, Information Governance and other relevant stakeholders to support complian…