QNXT Product Subject Matter Expert (SME)

Position Summary

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

We are seeking a highly experienced QNXT Product SME to provide strategic and hands-on expertise across the full QNXT platform and its sub-systems. This role partners closely with business and technology stakeholders and must be able to communicate effectively with all levels of management to assess the current-state environment, identify issues and risks, and recommend practical solutions and a path forward.

Qualifications

Rate: W2 Hourly (may be open to FTE for the right candidate)

Duration: 2 - 3 months initially, extensions expected

Start: end of April

Travel: Remote with some travel expected - 25%+

NOT Available - H1B or 3rd Party Vendors

Key Responsibilities

• Serve as the primary functional and technical Subject Matter Expert for the QNXT platform, including all major modules and sub-systems.
• Lead comprehensive system assessments (current-state review), including architecture, configuration, integrations, workflows, and operational processes; document findings, risks, and dependencies.
• Facilitate stakeholder interviews and working sessions; translate business needs into clear requirements, recommendations, and decision points.
• Identify issues, research root causes, and develop solution options with tradeoffs (cost, timeline, risk, operational impact); guide stakeholders toward decisions.
• Provide consulting leadership for QNXT-related initiatives such as upgrades, migrations, enhancements, process optimization, and production stabilization.
• Create and deliver executive-ready communications (readouts, slide content, status updates) tailored to audiences from frontline teams through senior leadership.
• Partner with delivery teams (product owners, analysts, developers, QA, operations, vendors) to ensure solutions align to platform best practices and organizational objectives.
• Support incident/problem management by triaging production issues, validating fixes, and recommending preventative controls.

Required Qualifications

• 20+ years of hands-on experience with the QNXT platform, demonstrating deep, end-to-end knowledge across the product and its sub-systems.
• Proven ability to communicate clearly and confidently with stakeholders and all levels of management, including delivering concise executive summaries and recommendations.
• Strong consulting background (internal consulting, client-facing consulting, or equivalent), with experience conducting thorough system assessments and presenting findings to diverse audiences.
• Demonstrated problem-solving expertise: ability to identify issues, perform structured research and root-cause analysis, and propose workable solutions.
• Experience eliciting requirements, documenting current/future state, and producing high-quality deliverables (assessment reports, roadmaps, decision logs, process documentation).
• Ability to work independently, manage ambiguity, and drive alignment across cross-functional groups.

Preferred Qualifications

• Experience supporting payer operations (e.g., claims, eligibility, provider, enrollment, billing) and the end-to-end impacts of configuration and integration decisions.
• Experience partnering with vendors and third-party integration teams; ability to review and challenge solution designs.
• Familiarity with formal delivery methods (Agile/Scrum, Waterfall, hybrid) and governance in complex enterprise environments.

Core Competencies

• Stakeholder management and executive communication
• Systems thinking and platform assessment
• Root-cause analysis and structured problem solving
• Facilitation, workshop leadership, and consensus building
• Documentation quality and attention to detail
• Consultative mindset with pragmatic, outcomes-focused recommendations

Educational Requirements

• QNXT certifications (preferred)
• Bachelor’s degree in Healthcare Management or Information Systems (preferred)