Senior Director, AI Services and Software Product Management

Company Description Sharp Imaging and Information Company of America helps businesses achieve “Simply Smarter” work by improving workflow efficiency, creating immersive and engaging environments, and increasing productivity. As a total solutions provider, Sharp delivers integrated hardware, software, and services that support modern workplace needs. The organization is recognized for its innovation in imaging and information technology, providing solutions that adapt to evolving business demands. Sharp’s reputation is built on quality, reliability, and strong customer support expertise, offering a stable environment for professionals who want to shape the future of workplace technology.

JOB FUNCTION

As the Senior Director, AI Services and Software Product Management, you will be guided by the vice president of Product Management and Production and responsible for understanding core technology trends and applying them to product strategy across hardware, device firmware, API, security, cloud services, software applications, and developing an ecosystem of third-party programs.

RESPONSIBILITIES AND AUTHORITIES

The responsibilities and authorities stated below are subject to established policies.

·        Creation of new revenue generating professional services and software solutions leveraging AI

·        Desire to drive transformation within the organization and create change

·        Responsible for the entire service life cycle from concept to end of life.

·        Strategy and analysis activities in coordination with SIICA strategy and objectives.

·        Develop a team of managers to grow subordinate team members

·        Work closely with sales leadership to build a revenue generating professional services organization

·        Direct efforts of competitive analysis to keep abreast of current market conditions and trends.

·        Reviews the development and implementation of activities related to pricing, programs, sell-through forecasting, collateral materials development, public relations interface, and general marketing support as required by the product segment.

·        Based on an in-depth survey of market needs, develop product strategy recommendations necessary for inclusion in future products and present them as a proposal to management.

·        Responsible for delivering product planning unit forecast plans along with sell-through strategy.

·        Assists in the preparation/presentation of special major account presentations.

·        Reviews/coordinates major account support needs (e.g., product tests, product delivery coordination, etc.).

·        Assists the product/sales training and Support departments with required component development.

·        Worked collaboratively with other Sr. Product Managers and Product Managers, under the direction of the VP of Product Management and Production, on special projects and R&D to develop coordinated full-line strategy proposals and presentations.

·        Reviews engineering designs, user stories, and specifications and provides feedback to Sharp Japan for new services and applications.

RELATIONSHIPS

·        The incumbent reports to the VP of Product Management and Production.

·        This individual will work closely with the broader Product Management Team, Sharp Japan, and Support organizations (service, Hotline/QA, Training, IT & Operations)

·        Works closely with Sharp Japan and outside parties

·        SIICA Field organization includes Zone Sales Directors, Territory Business Managers, and Technical and Production Specialists.

·        SBS Organization, both HQ and Branch levels

POSITION SPECIFICATIONS

·        Prior experience in a leadership role in product management, with a minimum ten years experience in product management and/or partner programs, preferably in the office equipment or IT industry.

·        Demonstrated understanding of product lifecycle management

·        Understanding of business process requirements and integration between SaaS offerings and IT/Operations infrastructure, including ERP and Dispatch/Ticketing systems.

Experience developing 3 rd party relationships and program

·        Ability to work with developers, understand high level design architecture, including AI and ML concepts

·        Working knowledge of office technology enabling software applications, including Document Management, Device Management…