Service Coordinator - Community Care Network Program

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Tel: (718) 542-0006 Fax: (347) 772-3075 Email: [email protected]

                                                  Position Available

Job Title: Service Coordinator

Department/Program: Community Care Network Program (CCNP)
Reports To: Program Director
FLSA Status: Non-Exempt
Work Location: Various Sites-Bronx
Salary Range: $55,000-$57,000

About SHOPP:

Neighborhood Self-Help by Older Persons Project (SHOPP) enhances the strength and resilience of individuals, regardless of age or ability, through innovative programs and support services. SHOPP is committed to building vibrant communities where all individuals are empowered to lead fulfilling lives with meaningful connections and purpose, while serving diverse communities with dignity, respect, and cultural responsiveness.

Position Summary:

The Service Coordinator is responsible for planning, coordinating, and delivering participant-centered social, educational, health promotion, recreational, and supportive services to older adults participating in SHOPP’s Community Care Network Program (CCNP). The Service Coordinator fosters participant engagement by developing meaningful programming that promotes healthy aging, social connectedness, independence, and overall well-being. Through outreach, participant assessment, program coordination, supportive counseling, community partnerships, and collaboration with interdisciplinary staff, the Service Coordinator ensures participants have access to quality services and resources that enhance their quality of life.

Essential Functions and Responsibilities:

The following duties are representative of the essential functions of this role and are not exhaustive.

Role-Specific Responsibilities

• Coordinate, implement, and monitor engaging social, educational, recreational, cultural, wellness, and health promotion activities for older adult participants.
• Conduct outreach and recruit eligible older adults into SHOPP programs and services through community engagement, presentations, and relationship building.
• Visit assigned SHOPP sites, satellite locations, and Pop-Up Cafés on a scheduled basis to monitor programming, engage participants, and assess ongoing needs.
• Register participants and maintain accurate enrollment records in accordance with program requirements.
• Screen participants for benefits, entitlements, supportive services, and other available community resources.
• Collaborate with Case Workers and other SHOPP Team to connect participants with appropriate benefits, case assistance, and supportive services.
• Provide supportive counseling, wellness check-ins, and Telephone Reassurance calls to assigned participants as appropriate.
• Provide information, referrals, and resource navigation to participants and caregivers, ensuring appropriate follow-up when needed.
• Partner with Advisory Leaders, volunteers, participants, community organizations, and host site staff to develop participant-driven programming that reflects the interests, needs, and cultural diversity of the communities served.
• Coordinate virtual programming and assist participants in accessing online activities and technology-based services when applicable.
• Recruit, train, coordinate, and support volunteers participating in program activities and maintain volunteer records as required.
• Maintain accurate participant records, attendance, program documentation, statistical reports, and electronic documentation within the agency’s reporting systems.
• Monitor program participation and assist in achieving contractual performance targets and program outcomes.
• Develop and maintain collaborative partnerships with community organizations, and other agencies that enhance programming and participant access to services.
• Assist with special events, health fairs, community outreach initiatives, and organizational projects as assigned.
• Maintain confidentiality and ensure compliance with HIPAA, agency policies, and applicable regulations.

 

General Responsibilities

• Participate in supervision, team meetings, and organizational initiatives.
• Maintain compliance with SHOPP personnel policies, procedures, and funder requirements.
• Complete accurate and timely documentation, reporting, and administrative tasks.
• Support program and organizational goals and meet established deadlines.
• Demonstrate professionalism, accountabilit…