Senior Associate - Network Scrum Master

Location Designation: Hybrid - 3 days per quarter

Role Overview The Network Scrum Master is responsible for facilitating Agile delivery processes within the Network Engineering and Operations organization, enabling teams to plan, prioritize, and execute complex infrastructure initiatives effectively and efficiently.

This role serves as the Agile coach, facilitator, and servant leader for one or more network-focused scrum or Kanban teams. The Network Scrum Master works closely with Network Engineers, Operations teams, Architects, Project Managers, and Product Owners to ensure that network-related projects such as cloud connectivity, SD-WAN rollout, voice modernization, or security improvements — are delivered on time, within scope, and with high quality.

The ideal candidate has strong Agile experience, a solid understanding of network infrastructure principles, and proven ability to bridge communication between technical teams and business stakeholders.

What You’ll Do Scrum Facilitation & Agile Delivery

• Serve as the Scrum Master for one or more Network Engineering or Operations teams, guiding them in Agile principles and practices.
• Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, ensuring effective collaboration and continuous improvement.
• Support the Product Owner in managing and prioritizing the backlog of infrastructure initiatives, ensuring clear scope, deliverables, and timelines.
• Identify and remove impediments or blockers that may affect delivery, coordinating with leadership and partner teams to resolve them quickly.
• Promote Agile discipline and delivery consistency, while adapting practices to fit infrastructure-specific workflows (e.g., ITIL change processes, maintenance windows).

Network Program Coordination

• Partner with Network Engineering, Architecture, Security, and Cloud teams to deliver projects such as:
• SD-WAN and WAN optimization
• Data center and campus refreshes
• Network automation and observability initiatives
• Voice, video, and telephony infrastructure upgrades
• Cloud and hybrid network connectivity (AWS, Azure, GCP)
• Coordinate activities across multiple Agile and traditional workstreams, ensuring alignment with broader Infrastructure and IT roadmaps.
• Track progress, dependencies, and risks across projects and communicate updates to stakeholders and leadership.
• Ensure sprint commitments and release timelines align with maintenance and change management windows.

Collaboration & Stakeholder Communication

• Act as a bridge between technical network teams and business/project stakeholders, ensuring clarity in priorities, requirements, and progress updates.
• Communicate sprint and release plans, accomplishments, and blockers to IT leadership and cross-functional partners.
• Facilitate cross-team synchronization in complex, multi-squad environments using Scrum of Scrums or Scaled Agile (SAFe) practices.
• Support vendor coordination and integration activities with partners such as Cisco, AT&T, Palo Alto, or cloud providers.

Metrics, Reporting & Continuous Improvement

• Track and report key Agile delivery metrics (velocity, sprint burndown, release progress, cycle time).
• Identify and implement process improvements to enhance team efficiency and throughput.
• Drive a culture of continuous improvement and learning, encouraging experimentation and innovation in how the network teams deliver work.
• Support Agile tool usage and configuration (e.g., Jira, Confluence, Azure DevOps, or Rally) to enhance visibility and collaboration.
• Partner with leadership to mature the Agile delivery model within the Network organization and broader Infrastructure teams.

What You’ll Bring

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 5+ years of experience in Agile project delivery, with at least 2 years serving as a Scrum Master.
• Familiarity with network engineering concepts, including LAN/WAN, SD-WAN, VPN, firewalls, wireless, and cloud networking.
• Experience facilitating Agile delivery for infrastructure or network operations teams.
• Strong organizational, facilitation, and problem-solving skills.
• Proficiency with Agile management tools (e.g., Jira, Confluence, ServiceNow, or Azure DevOps).
• Excellent communication and interpersonal skills, with ability to collaborate across technical…