Resident Service Assistant (part-time)

Do you have build to rent experience and fantastic customer service skills?

Would you like to be part of a team building a brand-new living experience?

The Alba

Our newest Morro building, The Alba, is opening soon in Canada Water and we are looking for a fantastic team to join our General Manager and welcome our first residents.

Just a stones throw from Canada Water station, The Alba is getting ready to welcome residents who want to live in beautifully designed communal spaces, facilities to work from home - including call booths, lounges and quiet zones - plus an onsite gym. Our team will deliver 24/7 support, creating a warm and friendly environment where residents can feel relaxed in their home.

About Morro

Building from our successful student product, Scape, Morro is creating a new way to live. Our design-led properties have everything residents need to feel at home. Thoughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces.

We know that every resident is different. That’s why all of our buildings have a state-of-the-art fitness studio, cinema room, family-style kitchen, co-working spaces and communal areas to relax in how they prefer. Once settled, residents can take advantage of a range of services including regular fresh grocery deliveries, laundry services, access to a personal trainer, exciting brand partnerships and social events on the doorstep.

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Resident Service Assistant (RSA) Part-time

As an RSA you will create a home for our residents overseeing day to day operations and communications. This will include everything from welcoming them on their first day, to hosting events to supporting with queries and ensuring bills are paid on time. You will extend your welcome to potential new residents, carrying out tours and promoting our living experience.

Your main responsibilities will include:

• Providing a knowledgeable and friendly welcome to all residents and guest in person, via email or over the phone
• To represent the Morro brand at all times
• Keeping the booking system updated
• Assist with conducting inventory and check out reports
• Welcoming and carrying out building inductions with new residents
• Carrying out tours of the building with excellent knowledge of the properties, facilities and offerings at Morro.
• Promoting and occasionally processing sales to potential residents
• Handling post and parcels for our residents efficiently and carefully, logging all signed for deliveries
• Deliver parcels to residents’ homes
• Maintaining residents’ privacy at all times
• Treating company documents as private and confidential in compliance with the data protection act
• Responsibly handling cash payments, logging them and cashing up
• Communicating with colleagues and handing over vital information
• Treating company documents as private and confidential in compliance with the data protection act
• Responsibly handling cash payments, logging them and cashing up
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Greeting contractors and making sure they have signed in and informing the Maintenance Manager of their arrival
• To support the wider team as and when required including completing shifts, covering holidays and supporting residents’ questions and requests
• To undertake any duties as and when required that are commensurate with the role

Health and Safety:

• Understanding and following our health and safety policies, operational procedures, risk assessments and method statements
• Carrying out building walks daily, and report any problems relating to health and safety, maintenance or cleaning
• Raising maintenance requests, general maintenance and communicating with our maintenance team
• Completing all tasks with the required paperwork
• Understanding the changing needs of our residents, adapting to meet and exceed their needs
• Taking relevant training as instructed by any senior manager
• Reporting incidents and accidents to your manager
• Responding to and logging enquiries, working with your manager where needed
• To keep accurate records of incidents and/or concerns relating to our residents as advised by the General Manager

Resident Engagement:

• Ensure the circulation and distribution of all relevant notices, letters and information to all residents
• To maintain notice boards in the communal parts of the building on a weekl…