Customer Communications Assistant (3-Month Contract)

CUSTOMER COMMUNICATIONS ASSISTANT (3-MONTH CONTRACT / 2-3 HOURS PER DAY)

Reports to: Brand Director
Direct Reports: None
Department: Marketing
Location:Remote

THE ROLE

We are looking for a passionate Customer Communications Assistant to join the marketing function at Bleecker Burger. This role is all about making Bleecker the best in class for our customers and community. Our 250k+ fans do not just follow us, they feel part of our team. This role is perfect for someone with strong communication skills and a passion for assisting customers online.

RESPONSIBILITIES

Community Management

• Manage inbound customer service queries.
• Manage the online reputation across all review platforms.
• Share regular insights and trends with the Brand and Operations Director.

BEHAVIOURS

• A great communicator who brings structure through clear plans and timelines to ensure all departments stay aligned and informed.
• An effective problem solver who can be both reactive and proactive.
• Align with Bleecker’s values and be determined to perpetuate these values through your role.

MUST HAVE EXPERIENCE

• Proven experience in customer support, ideally within hospitality, food & drink, or consumer brands.
• Strong written communication skills with a clear and professional tone.
• Reliable, self-motivated, and able to work independently.

NICE TO HAVE

• Zendesk experience.
• Deliveroo review platform experience.

THE PACKAGE

• £20 per hour
• 2-3 hours per day
• 3-month fixed contract
• 100% remote

ABOUT BLEECKER

Zan Kaufman started Bleecker in 2012 as a food truck. Today we have 8 sites and one delivery kitchen in London.

We stand for The Best Burgers Equal World. We are united, passionate, empowering, and diverse. Our slogan is: Commitment to the Burger.

In 2020 and 2024, we won the National Burger Awards for best burger in the UK. In 2025, we were named the second-best burger in the world by World’s Best Steak Restaurants. We have most recently been awarded a two-star “outstanding to work for - 2025” by Best Companies.

Bleecker is a London Living Wage employer. We are proud to be amongst the small percentage of employers in hospitality who are leading the way in paying their team a London Living Wage. We take pride in creating diverse and inclusive environments where our team is welcomed and people’s contributions are valued. Bleecker is a proud member of the Stonewall Diversity Champions programme.

When we recruit, hire, train, or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome differences - different backgrounds, experiences, and perspectives.

Our burgers are what put Bleecker on the map. Burger by burger, fry by fry and shake by shake, we have built a community of fans who love our food. We have transformed social media followers into die-hard regulars and proud Brand champions who rave about our food and bring others with them. We are particularly keen to hear from candidates who are trans or non-binary, or people who are members of any other minority groups.

INDRETAIL