Veteran Service Assistant Phoenix

This position reports directly to the Veteran Service Coordinator or Lead Veterans Service Assistant if applicable. The Veterans Service Assistant assists in the daily implementation of basic residential services to support safety and security and a therapeutic community environment. FLSA Classification: Non-Exempt Responsibilities:

• Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
• Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
• Assists in the delivery/handling of client mail
• Assists clients with the move-in and move-out from the facility
• Responsible for the preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Responsible for addressing client issues timely to ensure the non-interruption of services
• Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
• Assists with maintenance and upkeep of the facility and ensures readiness for inspections
• Conducts toxicology testing of clients according to program policy to promote a sober environment
• Responsible for implementation of all safety and emergency procedures
• Assist the Veteran Service Coordinator in bed checks and inspections of rooms to ensure a clean, safe and hazardless environment
• Conducts various administrative duties to include documentation of bed checks, inspections, incident reports, client logs, emergency procedure drills, etc.
• Facilitate routine daily living activities for clients
• Adheres to the site work order procedure
• Provides daily shuttle van transportation to community agencies such as VA, DMV, Social Security, etc.
• Other duties as assigned

Qualifications Requirements:

• Experience with programs, client population, similar populations, or other relevant experience preferred
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.

ADDENDUM: Additional Cleaning Duties - Weekly Cleaning of residential units and administration building, as well as common areas in the adjoining building. Responsibilities:

• Cleaning of client rooms and all common areas (personal offices not included, unless staff present) on a weekly basis to include, but not limited to:

• General dusting of the entire building common areas only
• All desks, tabletops and countertops to be wiped down and sanitized
• All floors to be vacuumed, mopped, and swept accordingly

• Trash removal all cans, utilizing dumpster on site, replenish trash bags

• To include staff offices, when staff is present

• General cleaning in all bathrooms to include:

• Toilets, floors, sinks, mirrors, replenish supplies

• Cleaning of breakrooms to include sinks, countertops, tables, trash
• Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis
• Cleaning of baseboards and vents on an as needed basis
• Sweeping of entry steps and mop as needed
• Additional cleaning, sanitizing as needed in relation to COVID-19.