Customer Service Representative

About us

Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Canberra branch based in Fyshwick.

About the Role

Reporting directly to the Branch Manager, this full-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers

The role will require the following:

• Manage end-to-end order processing for customer accounts, including accurate entry of purchase orders and reviewing stock availability and substitutions.
• Liaise with internal and external stakeholders, including participation in planning and coordination meetings
• Prepare and finalise all relevant shipping and customs documentation, including Border Force requirements
• Issue timely and accurate invoices in line with cruise schedules and delivery deadlines
• Respond to customer enquiries, complaints, and special requests with a strong focus on resolution and service recovery
• Remain calm and efficient under pressure, particularly during peak service windows and high-volume periods
• Maintain a strong understanding of client needs, delivery timeframes, and operational requirements unique to the cruise industry

All about you:

• Prior experience working as a Customer Service Specialist / Admin in a busy customer service environment preferably food service or FMCG industry.
• Customer orientation and ability to adapt/respond to different types of characters.
• Great attention to detail
• Excellent communication and interpersonal skills with great phone manners.
• Ability to multi-task, prioritise, and manage time effectively.
• Proficient in using MS Office.

What we can offer

• Competitive hourly rate
• A friendly, supportive team in a fast-growing national company
• Genuine career progression, grow your career with us
• Long-term job security in a stable industry
• 12 weeks of gender-neutral paid parental leave for primary carers
• Generous employee discounts on Superior Food Services products
• Access to WHEREFIT discounts (health, fitness, and wellness perks)
• Employee Assistance Program (EAP)
• Health insurance discounts
• Free on-site parking

If you would like to join a dynamic team and be a part of our growing success story, then apply via the link below.

Due to the volume of applicants, only successful applicants will be contacted. We thank you in advance for considering us as an employer of choice.

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.

Thanks to those who?ve applied for this role with us recently ? we really appreciate your interest. If you?ve already applied in the last 6 months, you?re still in the mix and there?s no need to apply again. If this is your first time seeing this opportunity and you?re keen to be part of a great team, we?d love to hear from you!

No Agencies, please