Senior Client Success Lead - Commercial Data & AI (Life Sciences)

Company Description

Fipsar, founded in 2010 and headquartered in New Jersey. We help leading global biopharmaceutical, biotechnology, and healthcare organizations modernize their data, analytics, Salesforce, and AI ecosystems to accelerate innovation and improve business outcomes. Our expertise spans Data Management, Cloud Data Platforms, Data Engineering, Data Analytics, Salesforce Life Sciences, Artificial Intelligence, and Digital Transformation. We partner closely with our clients to solve complex challenges across Clinical Operations, Commercial Operations, Medical Affairs, Regulatory, Patient Services, and Enterprise Data Management.

About the Role

We are seeking an experienced Senior Client Success Lead to serve as the primary onsite representative for our Data & AI Managed Services organization supporting a global Life Sciences client.

This is a high-impact, client-facing leadership role focused on building trusted relationships with senior business and technology leaders while ensuring exceptional service, proactive communication, and successful delivery of business-critical data initiatives.

You will partner closely with Commercial Effectiveness, Field Strategy & Operations, Global Data Enablement, Corporate & Commercial Reporting, and cross-functional technology teams to ensure our clients receive outstanding support and measurable business value.

This role is ideal for someone who enjoys understanding business priorities, solving problems, coordinating technical teams, and building long-term client partnerships.

This is not a traditional Project Manager or Delivery Manager role.

You will be the trusted advisor representing our organization and ensuring our clients consistently receive a world-class experience.

Key Responsibilities

Client Success & Relationship Management

• Serve as the primary onsite representative for our Data & AI Managed Services organization.
• Build trusted relationships with business and technology leadership.
• Provide white-glove support to senior stakeholders and their teams.
• Understand business priorities, challenges, and strategic initiatives.
• Ensure exceptional responsiveness and customer satisfaction.

Business Partnership

Partner closely with teams including:

• Commercial Effectiveness
• Field Strategy & Operations
• Global Data Enablement
• Corporate & Commercial Reporting
• Commercial Business
• Business Technology

Translate business priorities into actionable work for technical teams.

Delivery Coordination

• Coordinate closely with onsite architects, delivery managers, developers, QA analysts, and business analysts.
• Monitor ongoing enhancements, incidents, production support activities, and strategic initiatives.
• Ensure priorities are aligned across onsite and offshore teams.
• Proactively identify risks, dependencies, and opportunities before they impact the business.
• Help drive continuous improvement across service delivery.

Executive Communication

• Lead weekly operational reviews.
• Prepare and present executive-ready status updates.
• Participate in Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Communicate business impact, risks, mitigation plans, accomplishments, and upcoming priorities.
• Ensure leadership has complete visibility into ongoing initiatives.

Innovation & Continuous Improvement

• Identify opportunities to improve business processes, reporting, data quality, and user experience.
• Partner with architects and engineering teams to support modernization initiatives.
• Help evolve legacy reporting into enterprise Data Products.
• Identify opportunities to leverage AI and modern data technologies to improve business outcomes.

Required Qualifications

• 10+ years of experience working with Life Sciences or Pharmaceutical organizations.
• Experience supporting Commercial, Sales, Marketing, Patient Services, Commercial Operations, or Data & Analytics organizations.
• Strong understanding of commercial business processes and data.
• Working knowledge of SQL and enterprise data platforms sufficient to understand business data and collaborate effectively with technical teams.
• Experience working with Business Intelligence, Data Warehousing, Data Products, or Analytics platforms.
• Exceptional communication, presentation, and executive stakeholder management skills.
• Proven ability to build trusted client relationships.
• Experience coordinating cross-functional onsit…