Principal Engineer - Network (70%) & Voice (30%)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Role Overview

The Principal Engineer - Voice & Network will be a senior individual contributor (IC4) within Keyloop’s Network Engineering team, based in Hyderabad, India. This role provides deep technical ownership of Keyloop’s global corporate network infrastructure — spanning SD-WAN, cloud security, wireless, and VPN — while playing a critical part in growing and developing the network engineering capability within the Hyderabad location.

Working closely with the Network Engineering Manager, this individual is the primary corporate network authority for Keyloop’s India operations, providing mentoring and technical development to both the local Network Engineering team and the Hyderabad IT Support team. The role also involves supporting legacy voice decommissioning and migration to modern unified communications platforms.

Roles & Responsiblities Network Infrastructure & Architecture

• Design, implement, and maintain Keyloop’s global corporate network infrastructure, ensuring high availability, performance, and security across all office and hub sites
• Own the architecture and ongoing optimisation of corporate SD-WAN deployments, connecting Keyloop’s office locations and enabling secure corporate connectivity
• Administer and evolve Keyloop’s switching, wireless, and security appliance estate across the global corporate office footprint
• Manage and maintain corporate VPN solutions for Keyloop’s :2,775 users across 29 countries
• Lead the design and implementation of network changes and projects, maintaining full documentation including topology diagrams, IP address management (IPAM), and configuration standards
• Implement and enforce network security controls, working in close partnership with the Information Security team and the organisation’s cloud network security and secure web proxy platform

Cloud Network Security & Secure Access

• Maintain working knowledge of Keyloop’s cloud network security and secure web proxy platform — how internet and private access policies are structured and enforced — sufficient to support troubleshooting and act as an informed partner to the Information Security team
• Stay current with the organisation’s cloud security posture to identify and flag network-layer issues affecting policy effectiveness or user connectivity, escalating to the relevant owner as appropriate
• Apply Zero Trust principles and network segmentation thinking to corporate network design, ensuring access controls, traffic isolation, and least-privilege connectivity are treated as standard practice

Legacy Voice & Unified Communications Migration

• Support the assessment and decommissioning of legacy voice systems across Keyloop’s global estate, contributing technical input to the decommissioning roadmap
• Assist in the technical delivery of migrations from legacy voice platforms to modern unified cloud communications solutions, providing hands-on support and technical expertise as required

Team Development, People Leadership & Mentoring

• Serve as the senior technical point of reference and informal people lead for the Hyderabad Network Engineering team, providing day-to-day guidance, technical mentorship, and career development support
• Own a structured networking skills development programme for the Hyderabad IT Support team — delivering training sessions, shadowing opportunities, and competency assessments covering network fundamentals, fault diagnosis, escalation, and documentation standards
• Contribute to the development of standard operating procedures, runbooks, and training materials for the wider IT team
• Maintain a skills matrix for the IT Support team’s networking capability, tracking progress against competency levels, identifying individuals with potential to move into network engineering roles, and reporting outcomes to the …