Sierra AI architect
- Source: LinkedIn
- ACI INFOTECH
- Remote
- Hyderabad
- Full-Time
- Mid level
Job Description
ACI Infotech is scaling its AI practice, and we’re looking for an architect who can lead enterprise conversational AI containment programs end to end — designing solutions that pair Sierra.ai with Genesys Cloud CX and take them from whiteboard to production.
What you’ll do
– Own the solution architecture for AI containment platforms integrating Sierra.ai with Genesys Cloud CX
– Design SIP-based handoff (REFER / BYOC Cloud) and context transfer between the AI layer and live agents
– Shape intent frameworks, agentic + deterministic conversation flows, personas, and containment/escalation strategy
– Lead integrations across CRM, knowledge, ITSM and analytics systems
– Partner with presales and delivery on estimates, design authority, and client workshops
What we’re looking for
– [8+] years in enterprise/contact-center solutions, with hands-on architecture experience
– Proven, hands-on work with Sierra.ai (or comparable agentic/LLM conversational platforms)
– Deep Genesys Cloud CX expertise — BYOC Cloud, Architect, SIP/telephony, routing
– Strong grasp of LLM orchestration, RAG, and enterprise API integration
– Ability to lead technical design and communicate confidently with senior client stakeholders
Nice to have
– Security/compliance exposure (SSO/MFA/RBAC, PII handling, SOC2/GDPR)
– CCaaS migration or containment programs at scale
Skills
- genesys
- genesys-cloud
- genesys-cloud-cx
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