Executive Housekeeper - Assistant

Executive Housekeeper - Assistant – Berlin Resort

Location: Berlin Resort | Berlin, Ohio
Job Type: Full-Time
Schedule: Must be available to work weekends, holidays, and weekdays. Leadership schedule includes regular weekend coverage.

Lead the Team That Creates Five-Star Experiences

At Berlin Resort, part of the Five Star Group family of brands, we know that exceptional guest experiences begin long before a guest opens the door to their room. Behind every outstanding stay is a team committed to excellence—and behind that team is an exceptional leader.

As our Executive Housekeeper - Assistant, you’ll lead, coach, and inspire a housekeeping team that takes tremendous pride in creating spotless guest rooms and unforgettable first impressions. This is more than a housekeeping position—it’s an opportunity to build a culture of excellence, develop team members, and directly impact guest satisfaction every single day.

If you’re an organized, hands-on leader who thrives in a fast-paced environment, loves developing people, and believes every detail matters, we’d love to meet you.

Your Mission

As Executive Housekeeper - Assistant, you will lead the daily housekeeping operation by:

• Leading, coaching, and developing a high-performing housekeeping team
• Supervising Housekeepers and Public Area Attendants while maintaining positive team morale
• Scheduling team members to meet occupancy demands while maximizing efficiency
• Conducting room inspections to ensure every guest room meets Five Star quality standards
• Support laundry flow by helping strip linens and towels from rooms
• Ensuring guestrooms, public areas, laundry operations, and storage areas remain clean, organized, and guest-ready
• Monitoring housekeeping productivity, quality scores, and labor performance
• Managing housekeeping inventory, ordering supplies, and controlling department expenses
• Coordinating with Maintenance and Front Desk to ensure rooms are available on time and guest concerns are resolved quickly
• Responding to guest concerns with our Best Yes philosophy to create win-win solutions
• Leading by example by jumping in wherever needed to support the team
• Creating a culture focused on teamwork, continuous improvement, safety, and hospitality excellence

What Makes You Successful

This position is ideal for someone who:

• Is a confident, servant-hearted leader who enjoys helping others succeed
• Leads with integrity, accountability, and professionalism
• Has exceptional attention to detail and refuses to compromise on cleanliness
• Can balance quality, efficiency, staffing, and guest satisfaction simultaneously
• Thrives in a fast-paced hospitality environment and remains calm under pressure
• Is highly organized and able to prioritize multiple responsibilities throughout the day
• Communicates clearly with team members and other departments
• Coaches through encouragement while holding team members accountable to expectations
• Takes ownership of problems and works proactively to solve them
• Leads by example with a positive attitude and strong work ethic
• Understands that every clean room represents a promise kept to our guests

Previous hotel housekeeping leadership experience is strongly preferred. Experience supervising teams, scheduling, coaching, inspections, and quality assurance is highly valued.

Compensation & Growth

• Competitive salary based on experience
• Leadership development and ongoing professional growth opportunities
• Opportunities for advancement within Five Star Group

Why Join Five Star Group?

At Five Star Group, you’re more than a manager—you are a leader who helps create magical experiences for our guests, our team members, and our community.

We believe great leaders build great teams, and great teams create unforgettable guest experiences.

We Live Our MAGIC Values:

M – Make Moments Extraordinary

Empower your team to create memorable guest experiences through exceptional cleanliness and hospitality.

A – Act with Character

Lead with integrity, humility, respect, and accountability.

G – Growth

Develop yourself while helping others reach their full potential.

I – Inspire Results

Build a culture where excellence is expected, celebrated, and rewarded.

C – Create Lasting Impressions

Every inspection, every conversation, and every guest interaction leaves a lasting impact.

If you’re ready to lead a team committed to excellence, …