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AI Support Specialist

  • Source: Indeed
  • Shiv AI global
  • On-site
  • State of Telangāna, India
  • Full-Time
  • Senior

Job Description

Job Summary

We are seeking a customer-focused and technically proficient AI Support Specialist to provide operational and technical support for AI-powered applications and services. The ideal candidate will assist users with AI tools, troubleshoot issues, monitor system performance, and collaborate with engineering and product teams to ensure a seamless user experience. This role requires a blend of customer service, technical troubleshooting, and AI product knowledge.

Key Responsibilities

  • Provide first- and second-level technical support for AI-powered applications, chatbots, virtual assistants, and automation tools.
  • Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner.
  • Troubleshoot user-reported issues related to AI applications, APIs, integrations, and workflows.
  • Escalate complex technical issues to AI engineering or development teams with detailed documentation.
  • Monitor AI application performance and identify recurring issues or trends.
  • Assist users with onboarding, training, and adoption of AI products and features.
  • Create and maintain knowledge base articles, user guides, FAQs, and troubleshooting documentation.
  • Track, prioritize, and resolve support tickets while meeting defined service level agreements (SLAs).
  • Collaborate with product managers, engineers, and customer success teams to improve product quality and user experience.
  • Validate bug fixes and participate in user acceptance testing (UAT) when required.
  • Gather customer feedback and communicate feature requests to product teams.

*

Pay: ₹8,634.66 - ₹35,582.60 per month

Work Location: In person

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