Director, AI Empowerment

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you’ve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you’ve gained, and the personal interests that shape who you are.

Position Overview We are seeking a dynamic and experienced leader for our Associate AI Enablement initiative. This highly visible role will bring the power of GenAI to every Zelis associate. The mission will include driving the adoption of agents and co-pilots that can enhance associate productivity, such as MS co-pilot integrations into Office, GitHub co-pilot for software engineering, and custom agents for role specific tasks. You will advise on technology selection and deployment and drive associate training, AI literacy, and enablement. You will develop and deploy methods to measure the impact of AI and GenAI on overall productivity. If you have a track record of working across functions to drive adoption of transformative technologies, we want to talk to you!

Job Posting Title Director, AI Empowerment

Job Description Summary We are seeking a dynamic and experienced leader for our Associate AI Empowerment initiative. This highly visible role will bring the power of GenAI to every Zelis associate. The mission will include driving the adoption of AI agents and assistants that can enhance associate productivity, such as ChatGPT, GitHub copilot and Cursor for software engineering, and custom agents for role specific tasks. You will advise on technology selection and deployment and support associate training, AI literacy, and empowerment. You will develop and deploy methods to measure the impact of AI and GenAI on overall productivity.

This role will also continuously monitor the rapidly evolving AI technology landscape — including major foundation model providers and enterprise application vendors used by Zelis — translating emerging capabilities into actionable recommendations aligned to Zelis’ AI strategy and business priorities.

The Director will partner closely with executive leadership to ensure AI initiatives are aligned to enterprise value creation goals, supporting leadership visibility into adoption, ROI, and measurable business outcomes.

If you have a track record of working across functions to drive adoption of transformative technologies, we want to talk to you!

Job Description Key Responsibilities

• Support the Associate AI Empowerment initiative at Zelis to evangelize, translate the AI agenda, set realistic expectations and measures of success across functions.
• Act as a strategic bridge between enterprise AI strategy and functional execution, ensuring AI initiatives are aligned to measurable business outcomes including productivity gains, scale enablement, cost efficiency, and product innovation.
• Expand GenAI capabilities to all Zelis associates, evolving our current platforms to enable associate self-serve custom agent development.
• Drive adoption of AI agents and assistants to enhance productivity, including:
• The Zelis enterprise chat agent and integrations into the Zelis office suite.
• Software development agents, such as GitHub copilot and Cursor.
• Custom agents tailored to role-specific tasks.
• App…