AI integration Engineer with Servicenow

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Job Description AI Integrator (ServiceNow)

Position Title

AI Integrator – ServiceNow & Python

Job Summary

We are seeking an experienced AI Integrator with strong Python development skills and working knowledge of ServiceNow. The ideal candidate will be responsible for integrating AI-powered solutions with enterprise applications and collaborating closely with ServiceNow developers to enhance automation, workflow efficiency, and user experiences.

This role requires a blend of AI/GenAI expertise, Python programming, API integrations, and ServiceNow platform knowledge to support digital transformation initiatives across the organization.

Key Responsibilities

• Design, develop, and implement AI-powered solutions and integrations across enterprise systems.
• Collaborate with ServiceNow developers, administrators, and business stakeholders to integrate AI capabilities into ServiceNow workflows and processes.
• Develop and maintain integrations using Python, REST APIs, and web services.
• Build and deploy Generative AI, machine learning, and automation solutions.
• Integrate Large Language Models (LLMs) such as OpenAI, Azure OpenAI, or similar platforms into business applications.
• Work with ServiceNow modules including ITSM, Service Portal, Workflow, Flow Designer, and IntegrationHub.
• Create scalable, secure, and efficient AI-driven automations.
• Troubleshoot and optimize integrations, APIs, and workflows.
• Support proof-of-concepts (POCs), pilots, and production deployments of AI initiatives.
• Document technical solutions, integration patterns, and best practices.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 3+ years of experience in Python development.
• Hands-on experience with AI/ML or Generative AI technologies.
• Experience integrating AI services using APIs.
• Working knowledge of ServiceNow platform and ServiceNow integrations.
• Experience with REST/SOAP APIs and web services.
• Strong problem-solving and analytical skills.
• Ability to work effectively with cross-functional teams.

Preferred Skills

• Experience with Azure OpenAI, OpenAI APIs, Anthropic, or similar AI platforms.
• Knowledge of LangChain, Semantic Kernel, LangGraph, RAG architectures, or Vector Databases.
• Experience with ServiceNow IntegrationHub and Flow Designer.
• Familiarity with cloud platforms such as Azure, AWS, or Google Cloud.
• ServiceNow certification(s) preferred.
• Experience in enterprise automation and digital transformation projects.

Key Technologies

Must Have:

• Python
• ServiceNow
• REST APIs
• AI/GenAI Solutions
• API Integrations

Good to Have:

• Azure OpenAI
• OpenAI
• LangChain
• RAG
• Vector Databases
• Machine Learning
• IntegrationHub
• Flow Designer
• Azure/AWS