Director of Program Design & Learning

Position Description: Start Date: Fall 2026

Employment Type: This is a full-time exempt position

Location: Hybrid - Bronx, NY preferred

Reports to: Senior Director of Programs

About TKH

Established in 2014, TKH has provided high-tech training to thousands of students from underserved communities across the country. What began as a humble initiative in the South Bronx has blossomed into a national organization delivering programs in Newark, Atlanta, Los Angeles, New York, and Washington, D.C. Our mission is to build a diverse tech workforce by uplifting individuals from the most underestimated and underserved communities. We envision a future where all communities have equal access to employment opportunities in tech across all sectors. The TKH model offers in-demand tech skills training, coupled with comprehensive wraparound services to support each Fellow’s journey to career success.

Role Overview

The Director of Program Design & Learning is responsible for overseeing the design, quality, and continuous improvement of TKH’s learning experiences across youth, adult, and workforce development programs.

This role serves as the bridge between instructional strategy, learner needs, industry expectations, and program implementation. The Director will lead curriculum planning and instructional design efforts, coordinate content development across subject matter experts and instructors, and ensure that TKH programs deliver engaging, relevant, and effective learning experiences.

The ideal candidate combines expertise in instructional design, learning sciences, workforce development, and user-centered design with strong project management and cross-functional collaboration skills.

Key Responsibilities

Teaching & Learning Strategy & Oversight (40%)

• Provide strategic oversight of TKH’s Teaching & Learning (T&L) ecosystem and instructional design function.
• Hire, develop, and evaluate the Teaching & Learning Managers and Instructional Team, standardizing quality assurance tools supporting student program satisfaction goals.
• Develop and maintain a high-quality instructor talent pipeline, including the recruitment, onboarding, training, and ongoing development of instructors, facilitators, and subject matter experts to support both TKH core programs and fee-for-service engagements.
• Establish quality standards, certification processes, and professional development pathways for instructors to ensure consistent learner outcomes and instructional excellence across all programs and regions.
• Partner with Alumni and Career Services teams to create pathways for qualified TKH alumni to serve as instructors, facilitators, teaching assistants, and subject matter experts, strengthening workforce development outcomes while building a sustainable talent pipeline for TKH programs.
• Ensure all learning experiences align with TKH’s program outcomes, learner needs, employer expectations, and organizational goals.
• Define and maintain standards for curriculum quality, instructional design, learner engagement, and assessment practices.
• Develop processes and frameworks that create consistency across programs, regions, and delivery models.
• Oversee curriculum planning efforts and establish priorities for new content development and program improvements.
• Conduct regular observations of programs and share findings with program managers to support continuous improvement and inform professional development.
• Support managers with troubleshooting instructional challenges, implementing new strategies, and tracking progress towards goals.

Program Design & Instructional Quality (40%)

• Scope, prioritize, and delegate curriculum and content development projects across the Teaching & Learning team for both TKH core programs and Training Solutions
• Lead instructional workforce planning to ensure TKH maintains sufficient teaching capacity, expertise, and scheduling flexibility to successfully deliver programs across schools, corporate partners, community organizations, and custom training engagements.
• Collaborate with instructors, subject matter experts, and program staff to design engaging learning experiences.
• Oversee lesson design, project-based learning activities, assessments, facilitator guides, and learner resources.
• Ensure content reflects current industry practices, emerging technologies, and workforce demands.
• Maintain a scalable content development workflow and qualit…