Assistant Store Manager

Company Overview

CAPTAIN Youth and Family Services is a dedicated organization committed to providing hope and support to youth and families in our community. Through impactful programs focused on leadership development, homelessness prevention, and family strengthening, we aim to build brighter futures for the next generation.

Job Title: CAPTAIN’s Treasures Assistant Manager (Full-time, Non-Exempt)

Pay Rate: $23.08 hour

Job Summary: The Assistant Manager at CAPTAIN’s Treasures next-to-new shop helps to ensure a positive cash flow to support the programs of CAPTAIN Community Human Services. This position is responsible for the day-to-day operations of the shop and providing a positive customer experience. The Assistant Manager is also responsible for the store in the absence of the Manager.

Duties and Responsibilities:

• Accept, sort, price, tag and display donated merchandise. Provide receipts to donors. Manage donation limit control and merchandise quality.
• Perform cashier function, tally receipts and make deposits at the bank. On Monday’s take deposit paperwork, vouchers, PO’s and any other essential paperwork to CP office.
• Provide exceptional customer service to all customers and donors. Ensure that all staff and volunteers are providing the same exceptional customer service. Handle customer concerns/complaints in a professional manner.
• Perform light cleaning duties such as dusting, vacuuming, straightening stock, etc.
• Work with volunteers to ensure a fulfilling volunteer experience. Enter volunteer hours daily into NEON database.
• Provide direct support to the Family Development program by honoring vouchers and ensuring that all program participants are treated with dignity and respect.
• Apprise Shop Manager of any and all incidents on a routine basis. Fill out Incident Reports when needed.
• Perform other related work as assigned by the Shop Manager.

Required Skills:

• Above average verbal communication and customer service skills.
• Positive, “can-do” attitude coupled with strong work ethic.
• Self-starter requiring limited supervision.
• Ability to work in a team setting and accept constructive criticism.
• Ability to direct sales associates and volunteers
• Excellent organizational and interpersonal skills, flexibility and initiative.

Qualifications:

• High school diploma or equivalency.
• A minimum of two years of retail experience preferred.
• Must be able to lift and carry thirty pounds.

Telecommuting and Remote Work Policy:

Generally, work from home is not a viable option as the CAPTAIN’s Treasurers Store requires on-site management and oversight, supervision of employees, work with customers, facility management, coordination with donors, management of volunteers, and many other operational activities for successful operations. Working from home will be considered in unusual circumstances.

Employer Disclaimer:

• Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their direct supervisor.
• This job description does not create an employment contract, implied or other than an “at will” employment relationship.

CAPTAIN CHS is proud to be an Equal Opportunity Employer (EOE)

Pay: $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

License/Certification:

• Valid NY State Drivers License (Required)

Work Location: In person