Assistant Director of Care Management - Queens

Position Summary

The Assistant Director of Care Management is responsible for the direct oversight and supervision of a team of Care Managers. The Assistant Director provides ongoing oversight and monitoring of service delivery for all Care Management programs, including Health Home Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. The Assistant Director is responsible for the review and approval of all service documentation and ensures documentation meets all quality and compliance standards prior to approval. This position is also responsible for the review, approval, and publication of member’s Life Plans, which is the foundation service delivery is built upon.

This role is also responsible for the overall management tasks including but not limited to employee coaching, training, monitoring, and addressing performance outcomes, payroll, interviewing and talent selection, and responding to and resolving member concerns timely.

ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley.

Duties & Responsibilities

Care Management Leadership

• Ensure the provision of timely and responsive care management services to all enrolled members.
• Provide oversight and monitoring to ensure that care management services are delivered in a person-centered way, within all required time frames.
• Review and approve service documentation, within required timeframes, ensuring all quality and compliance standards are satisfied prior to approval.
• Review, approve and publish Life Plans written by the Care Manager, within required timeframes, ensuring all quality and compliance standards are satisfied prior to approval.
• Ongoing assessment of member satisfaction. Responding to identified concerns timely and elevate as needed.
• In the event of Care Manager vacancy, ensure adequate caseload coverage and/or complete care manager responsibilities, as necessary.
• Attend department/team meetings, trainings, support meetings, etc. as scheduled and in accordance with agency practice and policy.

Supervision

• Support employee growth through regular coaching and education, using person specific performance goals.
• Provide regular individual support meetings and team meetings, to provide ongoing communication with direct reports.
• Ensure direct reports complete all required trainings. Reinforce training delivered to Care Managers by Staff Development and Senior Leadership.
• Monitor the schedules and hours worked for all direct reports, through the daily review and approval of employee timecards. Complete bi-weekly payroll approval within required timeframe.
• Review, evaluate and approve/deny of PTO requests from direct reports.
• Address performance concerns through the use of progressive discipline.
• Interview prospective employees, making hiring recommendations, and completing necessary workflows to support the onboarding process.

Quality Assurance

• Monitor and oversee required job responsibilities for all direct reports.
• Responsible for the comprehensive monitoring and oversight of documentation completed by Care Managers, ensuring continuity of care and delivery of services, in alignment with quality indicators.
• In conjunction with Incident Management, provide support and guidance to the Care Manager to identify and report all reportable incidents as well as implement immediate safeguards when necessary.

Additional requirements

• Responsible for being accessible by phone outside of regular business hours including holidays and weekends to respond to and attend to member emergencies under their scope of oversight.
• Complete all required trainings.
• Travel throughout the designated service area to support Care Management team members as needed when meeting with people receiving services and their interdisciplinary team.
• Maintain confidentiality in accordance with HIPAA and privacy practices.

• Perform other duties as assigned.

• Bachelor’s degree with 2 years of relevant supervisory experience* or master’s degree with 1 year of supervisory experience….