Independent Virtual Assistant - Intake Coordinator

We are a growing home care agency looking for an experienced, reliable, and highly organized Independent Virtual Assistant / Intake Coordinator to support our intake process and help ensure new client inquiries are handled professionally and promptly.

This is a remote, independent contractor role ideal for someone who understands the home care or healthcare field and is comfortable communicating with families, referral sources, caregivers, and office staff.

Responsibilities:

• Answer and follow up on new client intake inquiries
• Collect and organize client information accurately
• Communicate with families in a warm, professional, and compassionate manner
• Coordinate intake details with the agency team
• Help schedule assessments or follow-up calls
• Track leads, referrals, and intake status
• Maintain clear notes and documentation
• Support administrative tasks related to client onboarding

Ideal Candidate:

• Experience in home care, home health, healthcare, or senior care preferred
• Strong phone, communication, and follow-up skills
• Highly organized and detail-oriented
• Able to work independently and meet deadlines
• Comfortable using email, phone systems, CRM software, spreadsheets, or scheduling platforms
• Professional, dependable, and compassionate
• Understands the importance of confidentiality and accurate documentation

Requirements:

• Prior intake, administrative, customer service, or care coordination experience
• Excellent English communication skills
• Reliable internet connection and phone access
• Availability during agreed business hours
• Ability to work as an independent contractor

To Apply:

• Please send your resume and a brief message describing your experience with intake coordination, home care, healthcare administration, or virtual assistant work.