Executive Assistant

Position Title: Executive Assistant

Location: Los Angeles County

Department: Executive Office

Reports To: Management Team

Compensation: $38.00 per hour (depending upon experience)

Job Summary

An ultra-luxury hotel in Los Angeles County is seeking a sophisticated, highly organized, and proactive Executive Assistant to join its Executive Office. This pivotal role provides comprehensive, high-level administrative support to the hotel’s senior management team, ensuring seamless daily operations and the flawless execution of luxury service standards. The ideal candidate possesses exceptional discretion, advanced technical proficiency, and a passion for hospitality excellence.

Experience

To be successful in this role, you will bring a distinguished professional background characterized by the following qualifications:

• Professional Background: 5+ years of experience in a Forbes 4 or 5 star hotel setting providing executive-level administrative support, or equivalent corporate experience within a high-touch environment. Hospitality professional background preferred.
• Core Talents: A unique personality, a strong customer service ethic, and a proven commitment to service excellence and organizational creativity.
• Communication Skills: Exceptional written and verbal communication skills, vital for maintaining seamless connectivity across all hotel departments and corporate partners.
• Tech Savviness: Advanced proficiency in Microsoft Office and/or Google Workspace. Familiarity with specialized operational and expense/travel systems (e.g., Opera, NEXUS, Unifocus, Medallia, Concur, or Workday) is highly preferred.
• Discretion & Adaptability: Absolute reliability and professional discretion when handling sensitive, publicly traded, or confidential information. Highly adaptable to dynamic environments with the ability to multitask and meet strict deadlines.

Daily Responsibilities

Operating with a high level of energy, consistency, and creativity, your daily adventures and essential responsibilities will include:

• Executive Support & Scheduling: Managing complex calendars and scheduling meetings with employees and vendors for the General Manager and executive leadership.
• Communication Management: Answering, directing, and assisting telephone callers in the Executive Office, and overseeing the efficient sorting and distribution of incoming and outgoing mail.
• Guest Relations & Correspondence: Drafting and resolving guest correspondence—including handling guest inquiries, thank-you letters, and feedback—with the highest level of professionalism within a 24-hour window.
• Survey & Feedback Oversight: Assisting with the recording, monitoring, and response tracking of Medallia Guest Surveys within 24 hours, alongside distributing internal team recognition data.
• VIP & Reservation Coordination: Coordinating specialized hotel and transportation reservations for VIPs, corporate executives, and internal visitors. Writing bespoke welcome cards recognizing VIPs and guests celebrating major milestones.
• Data & System Integrity: Reviewing arrival reports to ensure guest notes and preferences are executed properly. Maintaining profile accuracy in Opera, NEXUS, and Unifocus, including managing user access and password resets.
• Operational Reporting: Generating and distributing vital daily operational materials (such as VIP documents), weekly manager schedules, and F&B/Rooms weekly reports.
• Cross-Property Liaison: Coordinating visits and handling unique requests in alignment with the Corporate Office and sister properties.
• Sustainability & Office Management: Serving as the point person for Environmental, Sustainability, and Governance (ESG) reporting. Maintaining office supply pars and processing essential orders for the Executive Office.

Employee Benefits and Perks

As part of a premier hospitality collection, you will enjoy a world-class environment offering exceptional benefits:

• Health Coverage: Comprehensive medical, dental, and vision insurance options.
• Luxury Travel Perks: Complimentary stays with breakfast included across the brand’s international portfolio of 9 luxury hotels (one stay per year at each hotel).
• Premium Discounts: 50% off at bars and restaurants within the hotel collection worldwide.
• Professional Growth: World-class development opportunities, in…