Network Operations Center (NOC) Analyst

Job Description – NOC Analyst

Position Title: Network Operations Center (NOC) Analyst

Experience Required: 3+ Years

Working Mode: Remote

Location: Preferred: Hyderabad/Bangalore/Chennai

Shift Timing: Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and detail-oriented NOC Analyst to join our support team, supporting MSP client infrastructure and IT operations. The ideal candidate should have hands-on experience in network monitoring, ticket handling, coordination with technical teams, and ensuring timely incident resolution.

Mandatory Requirements

· Valid CCNA Certification

· 3+ Years of relevant experience in NOC / IT Infrastructure Support

· Ability to work in rotational shifts / 24x7 support environment

· Good understanding of networking fundamentals . monitoring tools and protocols

· Experience in handling incident tickets and coordination activities with ISP/Client and Field engineers

Key Responsibilities

· Monitor network, systems, and infrastructure alerts using monitoring tools

· Integrations and Modifications for the New /Existing Network nodes in to Monitoring tool

· Handle incoming incidents, alerts, and service requests through ticketing systems

· Perform ticket triaging, categorization, prioritization, and rerouting to appropriate teams

· Coordinate with internal technical teams and vendors for issue resolution

· Follow up on open incidents and ensure timely closure within SLA timelines

· Maintain proper documentation of incidents, actions taken, and resolutions

· Escalate critical issues to senior engineers or management as required

· Perform basic Level-1 troubleshooting for network and infrastructure-related issues

· Ensure continuous monitoring and availability of client environments

Technical Skills Required & Monitoring + Ticketing Tools

· TCP/IP, DNS, DHCP, LAN/WAN, VPN

· Routing & Switching Concepts ( BGP and OSPF )

· Basic understanding of Windows Server, Network Devices, and Firewall Concepts

Monitoring Tools :Auvik,LogicMonitor,SolarWinds,PRTG,Zabbix,Nagios,ManageEngineTicketing Tools: ServiceNow,ConnectWise,Jira,ZendeskEducational Qualification

Bachelor’s Degree in Computer Science, IT, Electronics, or related field

Notice Period

Immediate Joiners / Short Notice candidates preferred.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

• Provident Fund

Work Location: Remote