Customer Service Assistant

Remote Customer Service Advisor

3 Days Per Week Tues-Thursday

**Temporary Position Immediate Start**

Pay: £14.80 / £13.45 per hour (depending on location – in line with Living Wage)

We’re working with online card and gift retail organisation who are looking for a confident and experienced Customer Service Advisor to help support a busy team over the summer.

You’ll mainly be handling customer queries over the phone and by email, following clear scripts and guidelines to make sure every customer gets a consistent, high-quality gifting experience.

What you’ll be doing:

• Responding to customer queries via phone and email
• Following scripts and processes for calls and written responses
• Using several systems at once to find and update information
• Keeping things accurate, organised, and on track
• Knowing when to escalate issues or ask for help

What we’re looking for:

• Proven experience in a remote customer service role is essential
• Experience handling customer queries via telephone and ticketing systems
• Confident in using computers, with the ability to quickly learn new systems
• Comfortable following scripts and established processes
• Strong written and verbal communication skills
• Ability to remain calm, focused, and professional in a fast-paced environment
• Reliable, self-motivated, and highly detail-oriented

What you’ll need:

• A strong internet connection (minimum 20MB)
• Your own computer/laptop
• Headphones with a microphone

Training:

• You’ll have access to online training materials, including videos and guides, to help you get started quickly.

We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.