Job Closed
Customer Service Representative
- Source: Seek
- Waterco Limited
- On-site
- Balcatta
- Full-Time
- Mid level
Job Description
At Waterco & Davey Water, we support customers across plumbing, pool & spa, farms and household.
We’re looking for a Customer Service Representative to join our Balcatta branch. This is a full-time, office-based role. Monday to Friday only — no weekends. Salary is $65,000–$70,000 plus super.
About the Role
This is a practical, front-line role. You’ll be on the phone and at the trade counter helping customers every day.
You’ll take orders, answer questions, and keep things moving. It’s busy, hands-on, and suits someone who enjoys dealing with people and getting things done.
What You’ll Be Doing
- Answer phone calls and respond to emails
- Serve customers at the trade counter
- Enter and process orders accurately
- Check pricing, stock, and delivery details
- Help customers with product queries
- Work closely with sales and warehouse teams
- Keep records up to date in the system
About You
- Experience in customer service, either in an office or trade counter
- Comfortable dealing with customers face-to-face and over the phone
- Good attention to detail, especially with order entry
- Confident using computers and systems
- Experience in a technical or trade-related industry is highly valued (plumbing, pumps, hardware, building supplies, etc.)
- Reliable, team-focused, and willing to learn
Why Join Us
- Steady, full-time role with no weekend work
- Friendly, down-to-earth team
- Learn solid product knowledge in a technical industry
- Work with reputable Australian brands
This job is no longer accepting applications.
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