Title: Senior Systems & Network Administrator

Reports to: IT Manager

Direct Reports: N/A

Job Description:

We are seeking an experienced Senior Systems and Network Administrator who can help maintain and enhance our Azure, Meraki, VMware, and SonicWall environments. The Systems and Network Administrator will be responsible for supporting and maintaining Modern Disposal’s servers, networks, cloud services, and critical systems across multiple facilities. This role will provide advanced technical support, implement infrastructure improvements, and ensure the reliability and security of our operational technology. This individual will also be responsible for resolving Help Desk tickets.

Main Responsibilities:

• You will be required to provide technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, network cabling, software installation, troubleshooting and any other related technology
• Provide a high level of customer satisfaction and extremely strong communicator both verbal and written, emphasis on quality over quantity
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
• Work self-sufficiently to perform fault diagnostics, deliver user requirements, while maintaining standards and SLAs
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support. Devices include, but are not limited to desktop PC, micro PC, thin client, laptop, tablet, smartphone, desk equipment, cabling, printers and MFDs
• Customer ticketing is worked upon ensuring the timely delivery of service, along with users facing updates
• Be responsible for cable runs, cable termination of fiber and copper
• Provide on-site cover as part of a shift arrangement and support remote offices when required
• Troubleshooting and resolving software issues

Required Skills:

• Capable of installing, removing, maintaining, monitoring of IT technologies
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, drivers, or client application challenges
• Ability to document end to end workflows to ensure easy resolution of future incidents or tickets
• Capable of developing and deploying required OS images and builds (as well as, future images/builds on compatible all hardware (Example: Win 11, Win10, Win7, etc.)
• 24x7 availability, to be provided for the duration of a major Incident
• Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates
• IT Software/Hardware Asset Management
• Excellent skills in user IT infrastructure – desktops, laptops, printers, handhelds, smartphone and A/V equipment, VoIP
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, global policies and management concepts
• Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided
• A self-starter with ability to work on their own initiative. Can bring solutions to the team with little direction
• To work through issues analytically to a successful conclusion

Required Qualifications:

• Bachelor’s degree in information technology or computer science
• 6+ years of professional experience in systems or network administration
• 6+ years hands-on experience with:
  • Microsoft Azure / Azure AD / Microsoft 365
  • Cisco Meraki switches and security appliances
  • Manage virtualized infrastructure using VMware, vCenter, Hyper-V
  • Configure and maintain Meraki switches, routers, fiber converters, firewalls, SonicWall network security appliances and VPN
• Strong working knowledge of Windows Server, Windows SQL Server, Linux Server, Windows Active Directory, DNS, DHCP
• Design, implement, and support LAN, WAN, VLAN, VPN, wireless, and internet connectivity
• Deep experience troubleshooting servers, network and cloud-integrated systems
• Expert with Ubiquiti device configuration and deployment
• Ability to program in .Net, PHP and SQL
• Working understanding of Terminal Server configurat…