Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

AI Tool Strategy

• Help define criteria for selecting new tools to onboard into the AI Garage Lab
• Help define the right tools for the right personas at Kyndryl

Community Support & Engagement

• Support Community Managers in building and maintaining networks of AI champions and users.
• Assist with planning and execution of enablement sessions, hackathons, and showcases.
• Coordinate communications, logistics, and follow-ups to drive engagement across stakeholder communities.

Training & Enablement Delivery

• Support rollout of training programs, including scheduling sessions and preparing materials.
• Contribute to development of enablement content such as guides, demos, and quick reference materials.
• Facilitate select sessions (e.g., office hours, walkthroughs) under guidance from senior team members.

AI@Work Program Execution (Immediate Focus)

• Co-lead weekly AI learning sessions including content preparation, demos, and Q&A.
• Maintain AI@Work knowledge hub with session replays, guides, and FAQs.
• Monitor and respond to community questions via channels such as Viva Engage, ensuring timely follow-up.

Metrics, Data & Operations Support

• Manage AI tool usage data sets including collection, cleaning, and weekly refresh.
• Track adoption and engagement metrics and support reporting for leadership.
• Coordinate with IT, Security, and Admin teams on licensing, access, and issue resolution.

Advanced Enablement & Scale (Longer-Term)

• Support development of AI enablement playbooks and repeatable learning assets.
• Guide advanced users to appropriate tools, environments, and governance guardrails under leadership direction.
• Help scale knowledge and best practices across the organization.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Who You Are

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others

Qualifications

• 1–3 years experience in enablement, communications, program coordination, or related roles.
• Exposure to AI productivity tools such as Microsoft 365 Copilot preferred.
• Strong organizational, coordination, and communication skills.
• Ability to work collaboratively with senior stakeholders and across cross-functional teams.
• Bachelor’s degree in Communications, Business, Learning & Development, or related field (or equivalent experience).

Preferred Skills

• Familiarity with Microsoft 365, Teams, SharePoint, or Power Platform.
• Experience supporting internal training sessions, communications, or events.
• Basic understanding of AI tools, digital adoption, or change enablement concepts.
• Interest in AI, emerging technologies, and workplace productivity.

The compensation range for the position in the U.S. is -

$100,080 to $190,080 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills an…