Senior Manager-Digital Product Solution Design

In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

As one of the enterprise teams within American Express, Membership Portfolio Services (MPS) works closely with colleagues across the Blue-Box to drive growth, margin expansion and marketplace differentiation to accelerate our digital strategy forward. 

This Manager position is part of the Communication Preferences team within the MPS team. The team is responsible for developing and maintaining servicing preferences. This position will work closely with key stakeholders from technology, legal, compliance, business partners and vendors to launch initiatives globally.  You’ll be responsible for solutioning for the business initiatives and supporting the creation of strategy for the capability. 

• Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners for products owned
• Own product roadmap and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities; Execute upon roadmap in partnership with two scrum teams
• Laser focus on Data Governance by ensuring data is accurate, complete and compliant. Establish Data Lineage to document the flow of data from capture point to end point where its used.
• Identify opportunity areas across products and leverage AI tools to embed AI/Automation to address real world problems.
• Define and drive vision for capabilities and assess KPIs to track performance of communications
• Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication
• Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities
• Responsible for ensuring the product and relevant processes follow American Express policies and market specific regulations.

• Maintain awareness of competitive landscape and industry trends.

• 5+ years’ experience working as a product manager/owner in an Agile product development environment
• Proven track record of shaping the product vision and delivering digital capabilities
• Experience in implementing data governance to improve data quality and adhere to regulations
• Experience in implementing AI tools to address customer pain points and simplify processes
• Experience in leading and growing technical products and platforms
• Highly collaborative team player with strong communication skills
• Thought leader with experience in influencing partners and stakeholders
• A passion for all things digital inside and outside of work
• Bachelor’s Degree in a related field

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.