Design Account Manager (DAM)

Design Account Manager (DAM)Home Textiles Product Development Customer Account Management

Location: New York City (In Person)

Leading home textile company specializing in innovative bedding and soft home products for many of North America’s largest retailers. Our reputation is built on creativity, exceptional customer service, speed, organization, and flawless execution.

We are looking for an energetic, highly organized, and customer-focused Design Account Manager (DAM) to join our growing team.

This is a unique opportunity for someone who enjoys building strong customer relationships while coordinating every stage of product development. The successful candidate will become the primary day-to-day liaison between our customers and our internal teams, ensuring projects move seamlessly from concept through production while delivering an outstanding customer experience.

If you thrive in a fast-paced environment, love organization, enjoy solving problems, and take pride in making things happen, we’d love to hear from you.

The Design Account Manager is responsible for coordinating all aspects of assigned customer accounts throughout the product development lifecycle.

Key ResponsibilitiesCustomer Relationship Management

• Serve as the primary day-to-day contact for assigned customer accounts.
• Build strong, long-term customer relationships through professional, responsive communication.
• Coordinate customer requests and ensure timely follow-up across all departments.
• Prepare and send monthly product development updates, product photography, sample photography, and presentation materials.
• Maintain detailed customer development trackers, approvals, comments, and communication records.
• Support buyer meetings, presentations, line reviews, and seasonal product discussions.
• Work with Design Directors, Production Team and Marketing team.

Product Development & Customer Alignment

• Ensure product quality and customer alignment from initial product concept through production approval.
• Coordinate seasonal development calendars across multiple customers and product categories.
• Track the status of all developments, including artwork, samples, approvals, and presentation deadlines.
• Work closely with the Design Team to prioritize developments based on customer needs, seasonal calendars, and business priorities.
• Ensure all developments are customer-ready and presentation-ready according to agreed timelines.
• Coordinate customer feedback and approvals with the Design, Production, Packaging, and Sourcing teams to ensure all product revisions are accurately implemented.
• Monitor product specifications, construction details, packaging, and approvals to ensure finished products meet customer requirements and company quality standards.
• Identify potential issues early and proactively coordinate solutions to maintain development timelines and customer satisfaction.

Merchandising, Pricing & Cost Management

• Maintain customer pricing sheets and seasonal costing information.
• Track product development costs, vendor pricing, packaging costs, and customer-specific costing requirements throughout the development process.
• Coordinate pricing updates between Sales, Design, Sourcing, Production, and customers.
• Maintain customer development trackers, assortment information, costing updates, and product status reports.
• Monitor seasonal assortments, repeat programs, and new development opportunities.

Production Coordination

• Monitor all production milestones, including:
• Lab Dips/Strike-Offs
• Production Samples
• Packaging Approvals
• Shipment Timelines
• Proactively follow up with overseas factories to ensure deadlines are achieved.
• Identify potential delays early and coordinate solutions before they impact customer timelines.
• Ensure customer approvals are received and communicated accurately throughout production.

Cross-Functional Project Management

• Coordinate communication between Sales, Design, Product Development, Packaging, Production, Sourcing, Logistics, and overseas vendors.
• Review, Purchase Orders, Sales Orders, shipment tracking, and development reports.
• Assist with specification sheets, construction details, product documentation, and packaging information when additional team support is required.
• Maintain organized archives of product developments, approvals, presentations, standards, and production samples for the customer.
• Continuously identify opportunities to improv…