Software Engineering Backend + AI LMTS

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category

Software Engineering

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

**Lead Member of Technical Staff - AI + Backend** Einstein Bots & Agentforce Team **Job Location** Hyderabad, Bangalore We’re **Salesforce , the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.** The **Einstein Bots & Agentforce team @Salesforce AI Cloud is looking for talented individuals like you to play a pivotal role in transforming the customer service landscape. Einstein Bots team manages the Salesforce’s Chatbot solution which combines industry leading Natural Language Understanding (NLU) with Predictive models, LLMs and drag-and-drop platform to build a scripted chatbot, without needing any technical resources. Einstein Bots is used by more than 3500+ customers with 40 million+ monthly active users. The team also works on Salesforce’s Agentforce platform where the team contributes to multiple critical Agentforce services and libraries like Agentforce Reasoner Services which is the heart of Agentforce, Agentforce Core which takes care of agent metadata, AgentScript library and its integration with NGA which allows customers to create agents using natural language prompts and also responsible for building the Bots to Agent Conversion Tool so that existing Bots customers can leverage Agentic AI capabilities seamlessly.** We are looking for talented engineers who can evolve Bots to the next level—designing robust, low-latency conversational systems, enhancing our NLU and LLM-powered reasoning engines, and building next-gen tooling that enables enterprises to deploy intelligent, autonomous **Agents with confidence.** We’re not just about development; we’re about end-to-end ownership, directly improving customer experiences through a fast user feedback cycle. You’ll be part of an industry-leading enterprise solution that leverages AI to automate customer service requests through friendly conversational interfaces and agentic AI, directly impacting millions of users worldwide. What makes our team special is our commitment to growth, innovation, and service ownership. We seek engineers who thrive in a fast-paced and collaborative environment. We value hands-on cutting-edge technologies like responsive UI, micro-services, and the latest development tools, ensuring that you’re always at the forefront of technological innovation. If you’re passionate about AI, customer service experience, and making a real impact, the Einstein Bots & Agentforce team is the place for you. Join us on this exciting journey of innovation and transformation. What You’ll Do

• Take a leading and hands-on role in driving the ideation, design and implementation of core features and modules in the platform and its services.
• Build components and features end to end, from product requirements to production-ready software.
• Work with product managers and other stakeholders in refining and preparing requirements. Work closely with developers, QA, PM and UX to ensure their features are delivered to meet business and quality requirements.
• Be accountable for maintaining the health of our platform services via objective measures defined (scalability, fault tolerance, high availability, extensibility, mainta…