L1 and L2 Desktop & Network Support Engineer - Hyderabad
- Source: Naukri
- 365 Admin Support and Services
- $6,358.61 to $15,896.52 /yr
- On-site
- Hyderabad
- Full-Time
- Mid level
Job Description
Send your resume on [email protected] , [email protected] or 984800 1700
Job description:
- Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
- Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
- Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
- Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
- Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
- Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
- Maintain an inventory of IT assets such as hardware, software, and peripherals
- Assist in setting up new users with accounts, systems, and equipment
- Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
- Perform other duties as assigned by the Help Desk Manager or IT team
- Traveling within the city - 3 Branches.
- Person with 2-Wheeler preferred.
- To support daily Incidents on Hardware troubleshooting (Desktop/POS/Printers/Scanners/ CCTV, L0 Network router/Switch, etc)
- Preventive maintenance of IT infra.
Education & Experience
- 12th + or Relevant Experience
Available Jobs and Positions:
- System Engineer (on-site)
- Laptop Technician (Field Engineer)
- Sr. IT Engineer (Remote)
- Network Engineer (Field Engineer)
Company name: 365 Admin Support and Services - Hyderabad
Website: https://www.365adminsupport.com/
https://www.365adminsupport.in/
Desired Skills
- Troubleshoot desktop and laptops, routers, issues and resolve.
- Knowledge of LAN & WAN
- Knowledge of Router and AP basic configuration and troubleshooting (L0).
- Knowledge on mail configuration
- Knowledge to install OS like Windows / Linux etc.
- Understanding of Retail Applications will be advantage
- Working knowledge of MS Products Excel, Word & Power Point
Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troubleshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Escalate the problem to the technical specialist & to regional/ National Team Leads if not resolved.
Send your resume on [email protected] , [email protected] or 984800 1700
Contact HR:
Madhavi: +91 984800 1700
Designation’s:
- System Administrator
- Network Administrator
- IT Administrator
- System Engineer
- Network Engineer
- IT Support Engineer
- Desktop Support Engineer
- Technical Support Engineer
- Field Service Engineer
- Field Engineer
- IT Field Engineer
- Service Engineer
- Support Technician
- IT Technician
- Network Technician
- LAN Technician
- Structured Cabling Technician
- Network Cabling Technician
- Data Cabling Technician
- Fiber Optic Technician
- Fiber Splicing Technician
- Telecom Technician
- ELV Technician
- Low Voltage Technician
- CCTV Technician
- CCTV Installation Engineer
- Security Systems Technician
- Access Control Technician
- Biometric Technician
- Server Support Engineer
- Infrastructure Engineer
- IT Infrastructure Engineer
- NOC Engineer
- Help Desk Engineer
- Hardware Engineer
- Computer Hardware Technician
- Laptop Repair Technician
- Printer Technician
- Wi-Fi Installation Technician
- Router & Switch Engineer
- Rack Installation Technician
- Patch Panel Technician
- Cable Installation Technician
- Cable Pulling Technician
- Electrician
- Wireman
- Maintenance Technician
- Site Technician
- Site Engineer
- Project Technician
- Commissioning Engineer
- Installation Engineer
- Operations Engineer
- Network Operations Engineer
- Datacenter Technician
- IT Operations Executive
- Network Support Engineer
- Onsite Support Engineer
Skills
- optic
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