REVENUE OPERATIONS ASSISTANT

Description 🚀Join Whiterock and help us scale our performance marketing business. Whiterock Marketing is a leading performance-based marketing network specializing in the buying and selling of high-intent inbound calls. We connect supply and demand across the Insurance and Home Services verticals, helping our clients access high-quality, exclusive calls that generate real revenue.

Whiterock is part of Kimia Group, a holding company focused on building and scaling digital businesses across advertising, marketing, and technology.

Role Overview We are looking for a results-oriented Account Manager to join our team. In this role, you will support the management and optimization of our pay-per-call accounts, contributing to strong buyer relationships and the overall performance of our campaigns.

You will focus on helping improve Revenue Per Call (RPC), identifying growth opportunities within existing accounts, and maintaining clear and professional communication with our partners.

We are looking for someone analytical, proactive, and interested in the Pay-Per-Call ecosystem, with knowledge of call routing, campaign optimization, and performance analysis.

Minimum Requirements Key Responsibilities: Account & Buyer Management

✔ Relationship Building: Build and maintain strong relationships with buyers to support alignment on KPIs, call requirements, and campaign expectations.

✔ Performance Alignment: Serve as a key point of contact for buyers, helping ensure they receive high-quality calls that match their criteria and support strong campaign performance.

✔ Revenue Growth: Identify opportunities to grow existing accounts by improving performance, increasing volume where possible, and understanding evolving buyer needs.

✔ Communication: Manage day-to-day communication with advertisers and buyers, helping address performance or quality issues in a timely and professional manner.

Campaign & Platform Optimization (Ringba)

✔ Ringba Platform Management: Use Ringba as the main platform to support campaign management activities, including setting up targets, managing publishers, and configuring routing plans.

✔ RPC Optimization: Analyze campaign performance and help identify opportunities to improve Revenue Per Call (RPC). This may include working with Ringba’s predictive routing, testing different buyer configurations, and reviewing performance data.

✔ Target Management: Support the search, setup, and management of new targets within Ringba to help expand campaign reach and buyer options.

✔ Routing Optimization: Help develop and implement routing strategies to ensure calls are directed to suitable buyers based on performance, availability, and campaign requirements.

✔ Support Liaison: Coordinate with Ringba support when needed for troubleshooting, feature enablement, and platform-related questions.

Scaling & Performance Analysis

✔ Data-Driven Scaling: Analyze campaign data to help identify growth opportunities and support strategies aimed at increasing call volume and revenue while maintaining quality standards.

✔ Performance Monitoring: Monitor call quality, conversion rates, and ROI using Ringba’s reporting tools, helping provide actionable insights to support campaign optimization and decision-making.

Internal Collaboration

✔ Cross-Functional Communication: Maintain clear and consistent communication with the Publisher Manager and Business Developer to help align supply from publishers with buyer demand.

✔ Process Improvement: Work closely with internal teams to support campaign efficiency, compliance, and alignment with company goals.

Required Skills & Qualifications 🔹 Native or near-native English proficiency , both written and spoken, to work directly with the U.S. market. C2 level required.

🔹 Experience | 1 to 4+ years of experience in Pay-Per-Call, affiliate marketing, or performance marketing account management.

🔹 Platform Knowledge | Solid knowledge of Ringba, including target setup, predictive routing, and reporting.

🔹 Analytical Mindset | Ability to interpret campaign data and identify opportunities to support performance and Revenue Per Call (RPC) optimization.

🔹 Communication | Strong verbal and written communication skills, with the ability to build positive and professional relationships with buyers and p…