Network Director, Menopause & Labs Management

Thank you for considering Progyny!

As Director, Menopause & Labs Network Management, you will lead a high-performing team responsible for building, maintaining, and optimizing Progyny’s best-in-class network of menopause providers and laboratory partners. This role reports to the Vice President, Network Management.

What you’ll do…

Contracting Strategy & Network Development

• Develop and execute contracting strategies in partnership with Progyny leadership, guiding negotiations that balance provider partnership, operational requirements, financial performance, and client needs.
• Oversee the full provider contract lifecycle, including renewals, amendments, maintenance, and updates required to support client benefit changes and evolving business priorities.
• Cultivate and maintain senior-level provider and laboratory partner relationships, serving as a visible, credible representative of Progyny in the provider market.
• Lead strategic provider and laboratory partner recruitment to expand access, strengthen network quality, and ensure alignment with Progyny’s inclusion criteria and performance expectations.
• Improve contracting efficiency and consistency by identifying process enhancements, standardizing practices, and partnering on systems improvements.
• Deliver clear operational and executive-level reporting on network development, contracting progress, provider performance, risks, and opportunities.

Account Management & Stakeholder Engagement

• Build trusted, consultative relationships with provider organizations and laboratory partners, including senior decision-makers at local, regional, and national levels.
• Collaborate cross-functionally with business development, client account management, strategy and analytics, member and provider services, finance, accounting, marketing, and communications to advance enterprise priorities.
• Define and operationalize account management goals, success metrics, service standards, and operating rhythms that drive sustained network value and accountability.
• Increase account management effectiveness through scalable processes, consistent playbooks, improved data visibility, and continuous optimization.
• Represent Progyny as a strategic partner and thought leader with providers, employers, industry partners, and external forums.
• Oversee reporting and insights related to provider account management activities, relationship health, issue resolution, and value creation.
• Partner with marketing and communications to shape conference strategy, budget planning, external engagement, and provider-facing messaging.

Team Leadership, Product Support & Operations

• Build, develop, and lead a diverse, high-performing Provider Account Management team.
• Collaborate with Product Development to represent provider and business needs, supporting the expansion of Progyny’s service portfolio.
• Ensure operational readiness and scalability of new and existing products through active participation in development and provider integration.
• Provide regular updates to leadership on strategic initiatives, product evolution, and growth opportunities.
• Partner cross-functionally to evaluate product feasibility and ensure alignment with internal and external stakeholder needs.
• Work closely with digital and credentialing teams to advance data automation and establish reliable sources of truth.

About you…

• 10+ years of strategic, consultative account management or provider/client success experience in healthcare, employer benefits, or insurance.
• 10+ years of people leadership experience, ideally within women’s health or adjacent specialty areas.
• Demonstrated success in managing senior executive relationships and delivering consultative value in healthcare environments.
• Strong negotiation, collaboration, communication, and follow-through skills.
• Exceptional ability to frame, position, and present information to drive stakeholder decision-making.
• Advanced project management capabilities, including goal setting, execution, and stakeholder accountability.
• Strong business and financial acumen, with proven analytical and problem-solving skills.
• Experience operating successfully within a high-growth, dynamic organization.
• Willingness to travel up to 20% for client and company engagement.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa spons…