AI Production Support Engineer

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Tradeweb Markets LLC (“Tradeweb”) is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

[Workplace Posters U.S. Department of Labor](https://www.dol.gov/general/topics/posters)

Group Details

This role is a senior Production Support position with a strong focus on applying Artificial Intelligence to improve operational efficiency, incident response, and root cause analysis within the Credit trading platform.

The primary goal of the role is to understand existing production issues, investigation patterns, and support workflows, and to design and build AI-powered tools and solutions that reduce mean time to detection (MTTD), mean time to resolution (MTTR), and overall operational toil.

The role sits at the intersection of production support, software engineering, and AI enablement, partnering closely with Development, QA, and Business teams to modernize how production issues are identified, analyzed, and resolved.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts.  There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

• Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks.
• Design and build AI-assisted tools to:
  • Accelerate root cause identification
  • Summarize logs, alerts, and metrics
  • Suggest likely failure domains or components
  • Assist with incident triage and prioritization
• Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone experiments.
• Develop internal tools, scripts, or lightweight services that leverage AI models to improve support efficiency.
• Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling.
• Document AI-driven workflows, playbooks, and best practices for use by the wider support organization.
• Measure and track impact of AI adoption (reduction in MTTR, investigation time, manual effort).
• Provide extremely high levels of availability and stability for production, demo, and test environments supporting Credit trading.
• Perform deep dives into application logs, metrics, and codebases to understand system behavior and failure modes.
• Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts).
• Work with development team and AI teams, to partner in building out new AI related features in AI.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles.
• Strong hands-on experience supporting large-scale, highly available financial or trading systems with complex architecture, distributed systems and system troubleshooting.
• Solid programming background with experience in one or more of:
  • C++
  • Python
  • Node.js
  • Scripting languages (Shell, Bash, Perl)
• Experience working with:
  • Logging and monitoring tools (e.g. Coralogix, Grafa…