Business Consultant (Retail Domain & AI )

We are seeking an experienced Retail Domain Consultant to work onsite with business stakeholders for a global retail client. The consultant will play a key role in understanding current processes, documenting workflows, and supporting transformation and reimagination initiatives. This role requires strong functional expertise across retail domains and the ability to bridge business and technology teams effectively. The candidate must have strong stakeholder engagement and articulation skills.

Responsibilities

Business & Process Consulting

Work closely with business stakeholders to understand workflows and operational processes

Document current-state processes and identify improvement opportunities

Support business reimagination and transformation initiatives

Retail Domain Expertise

Provide functional guidance across retail domains such as POS, OMS, eCommerce, merchandising, and supply chain

Support solution definition aligned to business needs

Stakeholder Management

Conduct workshops and discussions with business stakeholders

Act as a bridge between business and technology teams

Transformation Support

Support initiatives focused on process optimization and digital transformation

Ensure alignment between business requirements and solution design

Qualifications

Required Skills & Competencies

Strong functional expertise with 6-10 years of experience across retail domains (POS, OMS, eCommerce, supply chain, merchandising)

Excellent stakeholder engagement and communication skills

Experience in business consulting and process documentation

Ability to drive workshops and capture business requirements effectively

Good-to-Have

Exposure to retail IT systems and transformation programs

Understanding of digital modernization initiatives

Bachelor’s degree in Business, Technology, or related field

AI / Agentic AI Knowledge or Experience