Assistant Executive Housekeeper

Assists the Executive Housekeeper to direct the Operation of both Housekeeping and Laundry Departments; ensures clean, orderly attractive conditions of the property, delivering first class service, and exceptional product quality.

Include the following; however, other duties may be assigned.
1.
Assists the Executive Housekeeper to oversee all aspects of the housekeeping and laundry areas, operates within departmental budget through effective cost controls and efficient staff management.
2.
Inspects guestrooms, corridors, and common areas daily to ensure adherence to established cleanliness standards, and proper amenity and literature placement; inspects for necessary repairs, and reports maintenance problems immediately.
3.
Prepares schedule based on occupancy report, business demands, assigns appropriate staff levels; observes and monitors staff performance to ensure efficient operation and adherence to corporate and DOH standards.
4.
Communicates daily with front office to ensure guest special requests are accommodated; respond to guest inquires pertaining to hotel housekeeping services; resolve guest complaints in a professional manner.
5.
Allocates all room master keys and is responsible for return; notifies the GM if there is any discrepancy/or missing key.
6.
Interviews, supervises, counsels, and schedules all housekeeping and laundry staff; ensures they perform in accordance with hotel and DOH standards; conducts performance evaluations providing the proper guidance, ongoing training, and recommends areas for improvement.
7.
Completes the required paperwork for payroll processing; reviews time cards in ETIME; schedules staff according to productivity standards and forecasted occupancy.
8.
Maintain accurate record keeping of Lost and Found, monitors staff compliance
9.
Facilitates the accurate and timely communication of the room status report to ensure maximum selling potential.
10.
Completes a monthly linen and stock inventory to insure the department operates within budgetary cost controls; maintains a detailed accounting for all expenditures.
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11.
Assists the Executive Housekeeper to manage and monitor housekeeping programs such as mattress rotation, duvet maintenance, deep cleaning and quarterly inspection.
12.
Enthusiastically promotes the hotel’s vision and mission statement, identify opportunities to meet or exceed departmental goals.
13.
Supports the departmental targets and objectives through effective development and training of team members and ensure they are informed and well prepared to respond to guest encounters.
REQUIRED SKILLS AND ABILITIES
Good communication and interpersonal skills; must have command of the English language both written and verbal; a self-starting personality with an even deposition, maintain a professional appearance and manner at all times; knowledge of chemical cleaning agents and operation of various cleaning equipment; ability to push and pull equipment weighing up to 100#; ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks and work in confined spaces; must be able to bend, stoop, squat, and stretch on a regular basis; attention to detail with good organizational and efficient time management skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PERFORMANCE STANDARDS
Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.
Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security
The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures,…