Product Manager - Money Movement, Digital Engagement, and AI

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice–building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth–with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we’re all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you–working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we’re a relationship bank built for growth, that’s not just reserved for our clients–that includes all our associates as well.

The Product Manager, Digital & Assisted Channels is responsible for defining, delivering, and optimizing customer-facing digital products and experiences across online and mobile platforms. This role owns the end-to-end product lifecycle, driving improvements in customer experience, digital adoption, and business performance.

This role also plays a key part in leveraging data, automation, and emerging AI capabilities to enhance decision-making, personalization, and operational efficiency across digital experiences. The Product Manager partners cross-functionally with Technology, Design, Analytics, Risk, Marketing, and Operations to deliver seamless, scalable, and compliant solutions that drive measurable outcomes.

Product Manager roles across key areas, Money Movement, Digital Engagement, and AI.

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Responsibilities Include But Are Not Limited To

• Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights.
• Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency.
• Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions.
• Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes.
• Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization.
• Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment.
• Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning.
• Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements.
• Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations.
• Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency.
• Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.

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Required Skills

• Ability to prioritize and manage workflow.
• Ability to work in a team environment.
• Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Be an expert with respect to the competition.
• Demonstrate the ability to interact and cooperate with all company employees.
• Excellent written and verbal communication skills.
• Expertise using Microsoft Office applications.

Required Experience

• High School or GED and a minimum of 5 years in product management, product development or product ownership. Demonstrated experience managing end-to-end product lifecycle.

Preferred Experience

• Business degree in Business, Design, Technology, or related field.
• Background in service design, journey mapping, or design systems.
• Familiarity with AI-enabled products and responsible AI design principles.
• Experience working across digital and assisted channels.