Network Operations Center (NOC) Analyst

Job Description :NOC Analyst

Position Title: Network Operations Center (NOC) Analyst
Experience Required: 3+ Years
Working Mode: Remote
Location: Preferred: Hyderabad/Bangalore/Chennai
Shift Timing: Rotational Shifts (US Timings)
About the Role
We are looking for a proactive and detail-oriented NOC Analyst to join our support team, supporting MSP client infrastructure and IT operations. The ideal candidate should have hands-on experience in network monitoring, ticket handling, coordination with technical teams, and ensuring timely incident resolution.
Mandatory Requirements

• Valid CCNA Certification
• 3+ Years of relevant experience in NOC / IT Infrastructure Support
• Ability to work in rotational shifts / 24x7 support environment
• Good understanding of networking fundamentals . monitoring tools and protocols
• Experience in handling incident tickets and coordination activities with ISP/Client and Field engineers

Key Responsibilities

• Monitor network, systems, and infrastructure alerts using monitoring tools
• Integrations and Modifications for the New /Existing Network nodes in to Monitoring tool
• Handle incoming incidents, alerts, and service requests through ticketing systems
• Perform ticket triaging, categorization, prioritization, and rerouting to appropriate teams
• Coordinate with internal technical teams and vendors for issue resolution
• Follow up on open incidents and ensure timely closure within SLA timelines
• Maintain proper documentation of incidents, actions taken, and resolutions
• Escalate critical issues to senior engineers or management as required
• Perform basic Level-1 troubleshooting for network and infrastructure-related issues
• Ensure continuous monitoring and availability of client environments

Technical Skills Required & Monitoring + Ticketing Tools

• TCP/IP, DNS, DHCP, LAN/WAN, VPN
• Routing & Switching Concepts ( BGP and OSPF )
• Basic understanding of Windows Server, Network Devices, and Firewall Concepts

Monitoring Tools :Auvik,LogicMonitor,SolarWinds,PRTG,Zabbix,Nagios,ManageEngine
Ticketing Tools: ServiceNow,ConnectWise,Jira,Zendesk
Educational Qualification
Bachelors Degree in Computer Science, IT, Electronics, or related field
Notice Period
Immediate Joiners / Short Notice candidates preferred.