Executive Assistant

ROLE OVERVIEW

We are seeking a highly organized, proactive, and resourceful Executive Assistant to provide direct support to the Chief Product Officer and Chief Technology Officer while also assisting other senior leaders within the office as needed. This role is based in our San Mateo, CA office (transitioning to Redwood City) and works in close partnership with the Senior Executive Assistant to the CEO of Commerce. 
 
This is a highly visible and impactful role requiring exceptional judgment, attention to detail, and the ability to anticipate needs before they arise. The ideal candidate thrives in a fast-paced environment, expertly manages competing priorities, and serves as a trusted extension of the executives they support. 
 
HOW YOU WILL DRIVE IMPACT

Team & Leadership Impact (Build Championship Teams)

• Enable the Chief Product Officer and Chief Technology Officer to operate at their highest level by managing priorities, optimizing schedules, and creating operational leverage.

• Build strong partnerships across leadership teams, acting as a trusted point of coordination between executives, their teams, and key stakeholders.

• Foster alignment and collaboration by ensuring meetings, communications, and follow-up actions are executed efficiently and effectively.

• Partner with the Senior Executive Assistant to support leadership events, executive visits, and key organizational initiatives.

Fan & Customer Impact (Obsessed with Fans)

• Help leaders stay focused on delivering innovative products, technology solutions, and exceptional fan experiences by minimizing administrative friction.

• Ensure seamless coordination of executive activities that support critical business priorities and customer-facing initiatives.

• Represent Fanatics with professionalism and excellence when interacting with internal and external stakeholders, partners, and guests.

• Support leadership efforts that ultimately enhance the experience of fans and customers worldwide.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Anticipate challenges before they arise and proactively identify solutions that improve executive effectiveness and team productivity.

• Continuously seek opportunities to streamline processes, improve communication flows, and increase organizational efficiency.

• Leverage technology and digital tools to automate administrative processes and enhance day-to-day operations.

• Adapt quickly to changing priorities and support leaders in a dynamic, fast-moving environment.

Ownership & Execution (Determined & Relentless Mindset)

• Manage complex calendars, travel arrangements, and meeting logistics with precision and attention to detail.

• Coordinate cross-functional meetings across multiple time zones while ensuring executives are prepared with the information and materials needed for success.

• Track key deadlines, deliverables, and business priorities while handling confidential information with discretion and professionalism.

• Support leadership offsites, town halls, onboarding activities, office operations, and executive office effectiveness.

AI & DIGITAL CAPABILTY

We are building a future-ready organization. This role is expected to:

• Apply technology and AI-enabled tools to improve efficiency, organization, and productivity

• Utilize digital collaboration tools to enhance communication and coordination across teams

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of continuous improvement by identifying opportunities to simplify and optimize administrative processes

Capabilities & EXPERIENCE YOU BRING

• 5+ years of experience in an Executive Assistant or senior administrative support role, ideally supporting multiple executives within a fast-paced and complex organization.

• Experience supporting senior leaders within Technology, Product, or related functions is preferred.

• Proven ability to manage competing priorities while maintaining exceptional attention to detail and accuracy

• Expertise in complex calendar management, travel coordination, and executive scheduling. Proactive, resourceful, and always thinking several steps ahead.

• Calm under pressure and adaptable to shifting priorities and business needs.

• Highly dependable with a strong sense of ownership and accountability.

• Collaborative team player who communicates effectively and builds trusted relationships across the organizati…