Network Operations Analyst (NERC/CIP)

Job responsibilities:

• NERC/CIP Clearence Required (please share who have this clearance or who can obtain ASAP
• )Shift timings: Here are the shift timings (Night shift – 12 hours shift), here is the schedule

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Position Summ**

ary:

The NOC Analyst1 position is the first point of contact related to network health management. The person in this position is required to work in a team environment, under limited supervision and reports to the Network Manager. Due to the nature of environment 24x7 support business, the Analyst1 will be on site for network surveillance and event manage

ment.

Team provides communication, information, and resolution on all network related events to management and our internal customers. As the first point of event management; the NOC Analyst1’s goal is to provide an efficient and effective response to Network issues via triage, escalation, resolution, and foll

**ow-up.

Responsib**

ilities:

• Ability to prioritize alarms and incidents in order to fulfil SLA co

mmitments• Deliver proactive technology monitoring and implement corrective action to ensure optimal per

formance.• To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior ma

nagement.• Identify opportunities to improve processes and sponsor the introduction of system changes to improve ef

ficiency.• Work well within our NOC team and have the ability to work shift

pattern.• Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to re

solution.• Escalate issues to Senior Staff/Shift Lead/Shif

t Manager• Perform incident documentation by creating tickets. Incident documentation includes selection of the affected party, prioritization of the incident, filling in the mandatory fields such as type and time of incident and a brief des

cription.• Update internal customers and management regarding the status of their inquiries

or issues• Research and resolve issues such as documentation requests, repeat issues, customer follow-up as appropriate, recommend any process improvements and provide shift turn ove

r status.• Be the front line to NOC’s technical support staff by coordinating and routing incidents, calls an

d tickets• Monitor the alarm activity through the Network Management - monitori

ng system• Track incidents where applicable to verify that response times and availability requirements established in the SLA

are met.• Create and update tickets with 100% accuracy, following established p

rocedures• Execute projects given by M

anagement• Personal Training and Career de

**velopment

Knowledge Re**

quirements:

• Requires a minimum of 2 years of network surveillance experience or related fiel

ds of study.• Exceptional written and oral communica

tion skills.• Must be able to document issues with a high level of accuracy and attentio

n to detail.• Ability to multitask in a fast paced and demanding

environment.• Working knowledge of TCP/IP, subnetting and the OSI n

etwork model