Network Support Specialist

Job Summary:

ARN TECH is looking for a knowledgeable and proactive Network Support Specialist to support and maintain the network infrastructure that powers our software development, web development, cloud hosting, e-commerce, and digital technology services. The ideal candidate will be responsible for ensuring network reliability, security, and performance while providing technical support to internal teams and clients.

Key Responsibilities:

• Monitor, maintain, and troubleshoot LAN, WAN, VPN, Wi-Fi, and cloud-based network environments.
• Configure and support routers, switches, firewalls, and network security appliances.
• Diagnose and resolve connectivity, DNS, DHCP, routing, and performance issues.
• Support web hosting platforms, cloud infrastructure, and server connectivity.
• Implement network security policies and assist with vulnerability management.
• Monitor system logs and network performance to identify and prevent issues.
• Assist with disaster recovery planning, backups, and business continuity procedures.
• Collaborate with software developers, system administrators, and project teams to support client solutions.
• Provide technical assistance and troubleshooting support to employees and customers.
• Maintain network documentation, asset inventories, and support records.
• Recommend infrastructure improvements to enhance reliability and scalability.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.
• 2+ years of experience in network administration, network support, or IT infrastructure support.
• Strong knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
• Experience with Windows Server, Linux, and cloud platforms such as AWS or Azure.
• Familiarity with firewalls, network monitoring tools, and cybersecurity best practices.
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service abilities.
• Certifications such as CompTIA Network+, CCNA, or equivalent are preferred.

Preferred Skills:

• Experience supporting cloud-hosted applications and web services.
• Knowledge of virtualization technologies and backup solutions.
• Understanding of network security frameworks and compliance requirements.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Pay: $29.70 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person