Admin Assistant Band 2

Band 2

Main area

Various specialities within the Trust

Grade

Band 2

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

396-7814687-DE-GV-Y

Site

Kingston Hospital

Town

Kingston Upon Thames

Salary

£30,142 pa. (pro-rata) Inclusive of HCAS Outer

Salary period

Yearly

Closing

09/07/2026 23:59

Job overview

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will be at the forefront of reception checking in and out patients.

Main duties of the job

The post holder will work as part of a team within the Diabetes, Nephrology and Endocrinology and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly. You will be booking in patient tests and booking patient appointments.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care.

These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

Working for our organisation

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Detailed job description and main responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

Essential criteria

• GCSE or equivalent in English and Maths, grades A-C

Experience

Essential criteria

• Experience of using Microsoft Office, including Word and Excel

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Stanley Page

Job title

Service Support Manager

Email address

[email protected]

Telephone number

020 8934 2933